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- Tasks: Provide tech support for Digital Workplace services, both remotely and in person.
- Company: Join Societe Generale, a leading financial services group with 160 years of experience.
- Benefits: Enjoy a hybrid work model and a collaborative, innovative environment.
- Why this job: Be part of a digital transformation journey and enhance your tech skills in a supportive team.
- Qualifications: Degree-level education and at least 1 year in customer service required.
- Other info: Opportunity to learn about cutting-edge technology and grow within a global company.
The predicted salary is between 8000 - 12000 £ per month.
Societe Generale is one of Europe's leading financial services groups with over 160 years of experience. We support 25 million clients daily with more than 126,000 staff across 65 countries. We’re seeking a Trainee Desktop Support Analyst to join our dynamic IT infrastructure team on a digital transformation journey!
About the team: Within Societe Generale, GTS (Global Technology Services) defines the technical strategy for various disciplines. Our vision is to provide cost-effective, state-of-the-art technology services based on shared real-time infrastructure, adhering to standards, policies, and security. The DWS (Digital Workplace Services) team manages the workstation ecosystem, collaboration tools, and related services, aiming to provide employees with a secure, intuitive, and mobile digital work environment.
Key Responsibilities:
- Provide technical support for Digital Workplace services both remotely and in person.
- Maintain high customer service standards and adhere to service management principles.
- Achieve and improve incident closure times, aiming for over 70% within one hour.
- Manage support cases using ServiceNow, and log hardware/software issues.
- Assist users with hardware and software problems, providing training and advice.
- Escalate complex issues to higher support levels.
- Update knowledge bases with new solutions and processes.
- Follow ITIL framework for incident and request management.
- Communicate progress to users and ensure proper information flow.
- Follow IT security guidelines and collaborate effectively with support teams.
Candidate Profile:
Education (Essential): Degree-level education. Minimum of 5 A-C grades, including Maths and English.
Experience (Essential): At least 1 year in a customer service role. Up to 1 year in a 1st/2nd line support role.
Technical Skills (Essential): Understanding of Windows infrastructure: server, network, Active Directory, DNS, DHCP. Windows 10 troubleshooting skills. Experience with Office 365 applications (Teams, Outlook, OneDrive, Excel, Word, PowerPoint). Basic knowledge of PC hardware setup and configuration.
Other Skills (Essential): Excellent verbal and written communication skills. Customer-focused mindset. Highly motivated and eager to learn.
Desirable: Experience with Market Data applications (e.g., Bloomberg, Reuters).
Why join us: We value impact—on our clients and our employees. Our flat structure offers visibility and exposure, fostering a personable and innovative environment. We promote open-mindedness, collaboration, and respect, which form our Team Spirit—what makes us different and your unique strength.
Trainee Desktop Support Analyst employer: Société Générale Assurances
Contact Detail:
Société Générale Assurances Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's crucial for incident and request management in this role. Understanding how to effectively manage incidents will not only help you during the interview but also demonstrate your commitment to the standards expected at Societe Generale.
✨Tip Number 2
Brush up on your Windows 10 troubleshooting skills and ensure you're comfortable with Office 365 applications. Being able to showcase your technical knowledge during discussions will set you apart from other candidates.
✨Tip Number 3
Highlight any previous customer service experience you have, especially in a tech support context. Be ready to share specific examples of how you've resolved issues or improved customer satisfaction, as this aligns perfectly with the role's focus on high customer service standards.
✨Tip Number 4
Prepare to discuss your understanding of network fundamentals like DNS and DHCP. Even if you haven't worked directly with these technologies, showing that you have a grasp of them will demonstrate your eagerness to learn and adapt in a technical environment.
We think you need these skills to ace Trainee Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and technical support roles. Emphasise your understanding of Windows infrastructure and any experience with Office 365 applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation to learn and your customer-focused mindset. Mention specific skills that align with the job description, such as troubleshooting Windows 10 or managing support cases.
Highlight Relevant Experience: In your application, detail any previous roles where you provided technical support or worked in a customer service capacity. Use examples to demonstrate your problem-solving skills and ability to communicate effectively.
Showcase Your Technical Skills: Clearly outline your technical skills related to the role, such as knowledge of Active Directory, DNS, DHCP, and any experience with hardware setup. This will help you stand out as a candidate who meets the essential requirements.
How to prepare for a job interview at Société Générale Assurances
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of Windows infrastructure, including server, network, Active Directory, DNS, and DHCP. Be prepared to discuss your troubleshooting skills with Windows 10 and Office 365 applications, as these are crucial for the role.
✨Demonstrate Customer Service Skills
Since this position involves providing technical support, highlight your experience in customer service roles. Share specific examples of how you've handled difficult situations or resolved issues for clients, showcasing your customer-focused mindset.
✨Familiarise Yourself with ITIL Framework
Understanding the ITIL framework for incident and request management is essential. Be ready to explain how you would apply ITIL principles in managing support cases and improving incident closure times during the interview.
✨Prepare Questions About the Team and Company
Show your interest in the role by preparing thoughtful questions about the Digital Workplace Services team and Societe Generale's approach to digital transformation. This demonstrates your eagerness to learn and engage with the company's vision.
