At a Glance
- Tasks: Lead operations, improve processes, and support team development in a fast-paced agency.
- Company: SocialTap, a dynamic performance marketing agency focused on real results.
- Benefits: Competitive salary, hybrid working, generous holiday, and training budget.
- Other info: Join a collaborative team dedicated to continuous improvement and high performance.
- Why this job: Shape the agency's culture and drive growth while leading a passionate team.
- Qualifications: Experience in operations or leadership roles, strong communication, and organisational skills.
The predicted salary is between 45000 - 50000 € per year.
About SocialTap
SocialTap is a performance marketing agency founded in 2018. We specialise in paid social, creative strategy, CRM marketing, and lead generation campaigns that focus on commercial results — not vanity metrics. Our approach is heavily focused on:
- Understanding audiences properly
- Creating ads that feel native to platforms
- Strong creative strategy
- Full-funnel thinking
- CRM and remarketing systems that maximise lead value
- Combining performance marketing with strong brand positioning
We’ve managed millions in ad spend and generated over £100m in revenue for clients across sectors including finance, events, legal, wealth management, beauty, and e-commerce. We work with ambitious businesses that want growth, not just activity. The agency has built a strong reputation particularly within financial services and lead generation, while also delivering results for festivals, events, claims management companies, and high-growth service businesses.
At SocialTap, we care about performance, accountability, creativity, and continuous improvement. We move quickly, challenge ideas, and genuinely want people to grow both professionally and personally. We believe agencies are only as strong as the people inside them.
The Role
We’re looking for a Head of Operations to help lead the next stage of growth for the agency. This is a senior leadership role for somebody who thrives in fast-moving environments, enjoys building high-performing teams, and can balance operational excellence with strong leadership. You’ll work closely with the founder and leadership team to help run the day-to-day of the business, improve processes, support and develop the team, and help ensure the agency operates efficiently as it scales. We’re not looking for someone to simply “manage tasks.” We’re looking for someone who can create structure, accountability, momentum, and standards across the business.
Key Responsibilities
Operational Leadership- Oversee the day-to-day running of the agency
- Improve operational efficiency, systems, and workflows
- Help build scalable processes as the business grows
- Ensure projects and campaigns are delivered on time and to a high standard
- Support resource planning and team capacity management
- Identify operational bottlenecks and implement solutions
- Support smooth communication across teams and departments
- Help maintain high standards of client delivery and overall service quality
- Work closely with internal teams to ensure projects are progressing effectively
- Assist with operational coordination across accounts and campaigns
- Help identify and resolve delivery challenges proactively
- Contribute towards creating a positive experience for both clients and team members
- Support, mentor, and develop team members
- Help create a high-performance culture with accountability and ownership
- Conduct regular check-ins, reviews, and development planning
- Help identify training needs and recruitment opportunities
- Maintain strong team morale and communication
- Ensure internal and client KPIs are being tracked and achieved
- Monitor delivery performance across departments
- Report on operational and client performance to leadership
- Help implement clearer accountability and reporting structures
- Drive continuous improvement across the business
What We’re Looking For
Essential- Previous experience in an operations, client services, or leadership role within an agency
- Strong organisational and communication skills
- Experience managing teams and developing people
- Ability to manage multiple moving parts simultaneously
- Commercial awareness and problem-solving ability
- Strong relationship-building skills
- Comfortable working in a fast-paced environment
- Experience within a performance marketing agency
- Understanding of paid media, creative, CRM, or lead generation
- Experience implementing operational systems and processes
- Strong understanding of KPIs, reporting, and accountability structures
What Success Looks Like
- The team feels supported, accountable, and motivated
- Delivery runs smoothly and efficiently
- KPIs are consistently achieved
- Operational issues are solved proactively
- Communication across the business is strong and effective
- The agency becomes more scalable and structured over time
What We Offer
- £45,000-£50,000 salary (dependant on experience) + bonus
- Hybrid working
- 25 days holiday + bank holidays + birthday off
- £1,000 annual training budget
- Flexitime
- 2 hours per month dedicated to life admin
- Opportunity to play a major role in the growth of the business
- A collaborative, ambitious, and supportive team environment
Why This Role Matters
This is one of the most important hires we’ll make. You’ll play a major role in shaping the culture, operational standards, team development, and future growth of the agency. If you enjoy ownership, leadership, solving problems, and helping businesses scale — we’d love to hear from you.
Head of Operations in Warrington employer: SocialTap
At SocialTap, we pride ourselves on being an exceptional employer that fosters a collaborative and ambitious work culture. Our hybrid working model allows for flexibility, while our commitment to employee growth is evident through our generous training budget and supportive team environment. As the Head of Operations, you'll not only lead operational excellence but also play a pivotal role in shaping the agency's future, making this an exciting opportunity for those seeking meaningful and rewarding employment in Warrington.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team at SocialTap.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Head of Operations. Highlight your leadership style and how you can contribute to building high-performing teams and improving operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our ambitious and supportive team at SocialTap.
We think you need these skills to ace Head of Operations in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in operational leadership and team development, as these are key aspects we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved processes or led teams to success. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value creativity and a genuine approach, so don’t hesitate to show us who you are and what drives you.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at SocialTap
✨Know the Company Inside Out
Before your interview, dive deep into SocialTap's mission, values, and recent projects. Understanding their focus on performance marketing and how they generate results will help you align your answers with their goals.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership approach is crucial. Be ready to discuss specific examples of how you've built high-performing teams and improved operational efficiency in previous roles. Highlight your ability to create structure and accountability.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple moving parts. Think of scenarios where you've identified operational bottlenecks and implemented effective solutions, and be prepared to share these experiences.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company’s future. Inquire about their current challenges in scaling operations or how they measure success in team development. This demonstrates your proactive mindset.
