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For Companies At a Glance
- Tasks: Lead operations, improve processes, and support team development in a fast-paced agency.
- Company: SocialTap, a dynamic performance marketing agency focused on real results.
- Benefits: Competitive salary, hybrid working, generous holiday, and a ÂŁ1,000 training budget.
- Other info: Join a collaborative team that values creativity, accountability, and continuous improvement.
- Why this job: Shape the future of an ambitious agency and drive impactful growth.
- Qualifications: Experience in operations or leadership roles, strong communication, and team management skills.
The predicted salary is between 45000 - 50000 ÂŁ per year.
About SocialTap
SocialTap is a performance marketing agency founded in 2018. We specialise in paid social, creative strategy, CRM marketing, and lead generation campaigns that focus on commercial results — not vanity metrics. Our approach is heavily focused on:
- Understanding audiences properly
- Creating ads that feel native to platforms
- Strong creative strategy
- Full-funnel thinking
- CRM and remarketing systems that maximise lead value
- Combining performance marketing with strong brand positioning
We’ve managed millions in ad spend and generated over £100m in revenue for clients across sectors including finance, events, legal, wealth management, beauty, and e-commerce. We work with ambitious businesses that want growth, not just activity. The agency has built a strong reputation particularly within financial services and lead generation, while also delivering results for festivals, events, claims management companies, and high-growth service businesses.
At SocialTap, we care about performance, accountability, creativity, and continuous improvement. We move quickly, challenge ideas, and genuinely want people to grow both professionally and personally. We believe agencies are only as strong as the people inside them.
The Role
We’re looking for a Head of Operations to help lead the next stage of growth for the agency. This is a senior leadership role for somebody who thrives in fast-moving environments, enjoys building high-performing teams, and can balance operational excellence with strong leadership. You’ll work closely with the founder and leadership team to help run the day-to-day of the business, improve processes, support and develop the team, and help ensure the agency operates efficiently as it scales. We’re not looking for someone to simply “manage tasks.” We’re looking for someone who can create structure, accountability, momentum, and standards across the business.
Key Responsibilities
Operational Leadership- Oversee the day-to-day running of the agency
- Improve operational efficiency, systems, and workflows
- Help build scalable processes as the business grows
- Ensure projects and campaigns are delivered on time and to a high standard
- Support resource planning and team capacity management
- Identify operational bottlenecks and implement solutions
- Support smooth communication across teams and departments
- Help maintain high standards of client delivery and overall service quality
- Work closely with internal teams to ensure projects are progressing effectively
- Assist with operational coordination across accounts and campaigns
- Help identify and resolve delivery challenges proactively
- Contribute towards creating a positive experience for both clients and team members
- Support, mentor, and develop team members
- Help create a high-performance culture with accountability and ownership
- Conduct regular check-ins, reviews, and development planning
- Help identify training needs and recruitment opportunities
- Maintain strong team morale and communication
- Ensure internal and client KPIs are being tracked and achieved
- Monitor delivery performance across departments
- Report on operational and client performance to leadership
- Help implement clearer accountability and reporting structures
- Drive continuous improvement across the business
What We’re Looking For
Essential- Previous experience in an operations, client services, or leadership role within an agency
- Strong organisational and communication skills
- Experience managing teams and developing people
- Ability to manage multiple moving parts simultaneously
- Commercial awareness and problem-solving ability
- Strong relationship-building skills
- Comfortable working in a fast-paced environment
- Experience within a performance marketing agency
- Understanding of paid media, creative, CRM, or lead generation
- Experience implementing operational systems and processes
- Strong understanding of KPIs, reporting, and accountability structures
What Success Looks Like
- The team feels supported, accountable, and motivated
- Delivery runs smoothly and efficiently
- KPIs are consistently achieved
- Operational issues are solved proactively
- Communication across the business is strong and effective
- The agency becomes more scalable and structured over time
What We Offer
- ÂŁ45,000-ÂŁ50,000 salary (dependant on experience) + bonus
- Hybrid working
- 25 days holiday + bank holidays + birthday off
- ÂŁ1,000 annual training budget
- Flexitime
- 2 hours per month dedicated to life admin
- Opportunity to play a major role in the growth of the business
- A collaborative, ambitious, and supportive team environment
Why This Role Matters
This is one of the most important hires we’ll make. You’ll play a major role in shaping the culture, operational standards, team development, and future growth of the agency. If you enjoy ownership, leadership, solving problems, and helping businesses scale — we’d love to hear from you.
Locations
Head of Operations in Cheshire, Warrington employer: SocialTap
Contact Detail:
SocialTap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team at SocialTap.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Head of Operations role. Highlight your experience in operational leadership and team development, and don’t forget to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining SocialTap and ready to contribute to our growth and success.
We think you need these skills to ace Head of Operations in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in operations and leadership, and show us how you can bring value to SocialTap's fast-paced environment.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've improved processes or led teams to success in previous roles. Numbers and results speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture of creativity and accountability, so don’t be afraid to show us who you are and what drives you.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at SocialTap
✨Know the Company Inside Out
Before your interview, dive deep into SocialTap's mission, values, and recent projects. Understanding their approach to performance marketing and how they generate results will help you align your answers with their goals.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership style is crucial. Be ready to discuss your experience in building high-performing teams and how you've fostered a culture of accountability and growth in previous roles.
✨Prepare for Operational Challenges
Think about potential operational bottlenecks that SocialTap might face as they scale. Prepare examples of how you've identified and solved similar issues in the past, demonstrating your proactive problem-solving skills.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to share examples of how you've facilitated smooth communication across teams and maintained high standards of client delivery in your previous positions.