People Operations Coordinator in London

Introduction

Socially Powerful is a global social-first, influencer marketing agency headquartered in London, with operations across the UK, US, and MENA.

We work with some of the worldʼs leading brands to deliver data-driven, culturally relevant campaigns across social media and beyond.

We're a fast-growing, commercially ambitious business with a dynamic international team.

About the role

This is a hands-on HR administration role supporting the day-to-day operations of the people function across our UK, US, and MENA entities.

You will play a key role in keeping HR processes, systems, and documentation running smoothly.

The role covers the full breadth of HR admin, from employee lifecycle management and HRIS maintenance/optimization through to employee engagement, policies and compliance.

• Required Skills & Experience
• Previous experience in an HR administration role in a fast-paced environment
• Hi Bob familiarity is advantageous
• Strong organisational skills with high attention to detail, particularly around data and documentation
• Confident written and verbal communication skills
• Comfortable working across Google Workspace and Microsoft Office
• A basic understanding of UK employment law
• Discreet, reliable, and comfortable handling confidential information
• A team player who can work independently in a fast-moving environment
• Ability to take ownership of all tasks, and keep a continuous improvement mindset

Key Responsibilities

• HR Operations & Administration (Core Remit)
• Maintain accurate employee records across all entities and keep Hi Bob (HRIS) up to date
• Manage employee lifecycle documentation including contracts, changes to terms, probation letters, and leaver paperwork
• Track and schedule probation reviews, appraisals, and one-to-ones, ensuring deadlines are met
• Provide administrative support for performance review cycles and feedback processes
• Manage leave, holiday, and absence queries as the first point of contact
• Coordinate exit administration, interviews and HR-related offboarding documentation
• Respond to routine HR queries, escalating more complex matters to the HR & People Lead
• Monitor compliance tasks including right-to-work checks and policy acknowledgements
• Support the HR & People Lead with reporting, audit requests, and ad hoc data pulls
• Handle confidential employee information with discretion at all times
• Assist with HRIS enhancements and automations.
• Any other tasks as required
• Onboarding/Learning & Development
• Coordinate onboarding schedules and communications for new starters across all entities
• Deliver first-day inductions and ensure a smooth onboarding experience
• Ensure robust tracking and reporting measures are in place for onboarding activities
• Coordinate any training needs using allocated budget and ensure reporting measures are in place
• Support HR & People Lead with manager and employee training sessions
• Multi-Entity Support
• Support HR administration across UK, US (PEO structure), and MENA entities
• Ensure documentation and processes reflect the requirements of each jurisdiction. Support with updating and drafting HR policies and processes.
• Assist with freelance support requests and contractor onboarding in collaboration with the HR & People Lead
• Coordinate employee engagement activities across all regions, ensuring consistency and collaboration is experienced amongst all offices.
• General Support
• Support the Office Manager with internal events, socials, and meeting logistics as needed
• Hybrid working with 3 office days required
• 25 days paid annual leave per year
• Free-to-use office gym
• Pet-friendly office
• Employee wellbeing/assistance programme
• Annual company trip abroad (based on meeting revenue targets)
• Summer & Christmas parties, plus regular team and company-wide socials
• Company social football team
• Annual learning & development budget
• Professional development and growth opportunities
• Opportunity to work in a dynamic and growing agency
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