Account Manager

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Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services to our clients. Our rapidly growing team of creatives, strategists, designers, editors, and account managers work together to create impactful content for our list of global brands, covering FMCG, fashion, beauty, and tech. Our agency is seeking an enthusiastic individual to join our Accounts team and work to deliver exceptional campaigns with our current and forthcoming clients.

About the Role

Account Management sits at the heart of the agency, and in this role, you will work closely with every department as well as a variety of client-side stakeholders to independently and proactively lead some of our large accounts - becoming their trusted point of contact. We are seeking a driven individual who is passionate about influencer and performance marketing and is ready to take the next step in their career. In this role, you will receive first-class on-the-job training to aid your personal development, all whilst working across a range of exciting clients, from beauty to tech to finance.

Key Responsibilities

• End-to-end management of influencer and social campaigns, including writing influencer briefs, influencer outreach, negotiation and onboarding, supporting with client communications and post-campaign analysis.
• Execution of multiple campaigns simultaneously, liaising with your campaign teams constantly to stay up-to-date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.
• Acting as the main client POC, sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign.
• Applying your expertise in performance marketing to optimise campaigns, monitor key metrics, and provide data-backed insights for continuous improvement.
• Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
• Identify opportunities for expanding existing client relationships and contribute to new business growth through upselling and referrals.
• Supporting on new business proposals and working with the wider Accounts team to develop bold and effective creatives that are informed by competitive and consumer trends to help achieve clients' campaign objectives.
• Continual forward-thinking and proactive ideation of additional activity that Socially Powerful could propose to clients, based on a detailed knowledge of their business, objectives and upcoming focuses.

Required Skills And Experience To Apply

• 3+ years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile clients.
• Genuine passion for influencer and performance marketing.
• Ability to present confidently to stakeholders at all levels, to ultimately grow accounts.
• Exceptional organisation and ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.
• Ability to stay calm under pressure and deal with problems in a logical and efficient way.
• Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.
• Experience in all agency meetings and collaborating with different types of agencies.
• Proven track record in developing less experienced members of your team.
• Demonstrable experience delegating and prioritising an ever-changing workload.

Other Workplace Benefits

• Hybrid working with 3 office days required
• 25 days paid annual leave per year
• Free-to-use office gym
• Pet-friendly office
• Annual company trip abroad (based on meeting revenue targets)
• Summer