At a Glance
- Tasks: Drive growth strategies and expand AI product offerings for leading brands.
- Company: Join Socialbear, the global leader in AI + Human Community Management.
- Benefits: Enjoy a competitive salary, hybrid working, wellness events, and career progression.
- Other info: Work in a vibrant Canary Wharf office with excellent team culture.
- Why this job: Make a real impact in a dynamic role focused on sustainable growth.
- Qualifications: 3+ years in Commercial Growth with strong communication and partnership skills.
The predicted salary is between 60000 - 75000 £ per year.
Role: Head of Growth
Hybrid working: You will be working in our Canary Wharf office 3 days a week with 2 days a week working from home.
Socialbear is the global leader in AI + Human Community Management.
Features include: Social Media Community Management, AI Social Media Moderation, Brand Protection, Customer Intelligence, Crisis Management, Customer Support and AI Search Optimisation for the world's leading brands.
About the Role
We're looking for an ambitious Head of Growth to help shape the next stage of Socialbear's revenue growth strategy.
Working closely with the Leadership Team, Account Managers and our app developers, you will be responsible for driving commercial growth across our existing client portfolio, expanding our AI product offering, developing strategic technology partnerships and increasing client advocacy and referrals.
This is a commercial leadership role focused on building long-term, sustainable growth.
While the role supports strategic new business opportunities, its primary focus is growing existing clients and developing new commercial opportunities and Socialbear products.
Key Responsibilities
- Existing Client Growth
- Lead upselling and revenue growth across Socialbear's existing client portfolio.
- Build commercial growth plans alongside Account Managers.
- Identify new revenue opportunities across Socialbear's full suite of services.
- Deliver proposals via video call and in-person meetings to existing clients.
- Maintain and report on the existing client growth pipeline.
- AI Product Growth
- Support in building and expanding Socialbear's suite of AI-powered products and services.
- Take briefs from Directors and work with Socialbear Developers and Account Managers to deliver our new AI products for clients.
- Support product positioning, demonstrations and commercial launches.
- Translate client challenges into scalable AI products.
- Develop strategic relationships with partner platforms.
- Build referral, co-selling and joint marketing opportunities.
- Create measurable partnership plans with revenue targets.
- Track and report partner-generated pipeline and revenue.
- Client Advocacy
- Develop Socialbear's client referral and advocacy programme.
- Increase client testimonials, case studies and references.
- Create opportunities for clients to participate in events and thought leadership.
- Grow referral-generated pipeline and revenue.
- Commercial Growth
- Support major proposals, pitches and strategic opportunities.
- Produce monthly commercial reporting and pipeline forecasts.
- Identify new commercial opportunities across the business.
- Recommend new services, pricing opportunities and market initiatives.
- Commercial Enablement
- Train Junior Account Managers on Socialbear's products and services.
- Develop commercial materials, case studies and sales tools.
- Build a commercially proactive culture across the business.
- Support Directors with strategic growth initiatives.
- Key Skills & Experience
- 3+ years' experience in Commercial Growth or Business Development, with global FTSE 500 companies.
- Proven experience growing revenue across existing client portfolios.
- Strong commercial awareness with experience managing pipeline and forecasting.
- Experience developing strategic partnerships and commercial relationships.
- Excellent communication, presentation and stakeholder-management skills.
- Strong understanding and passion for AI implementation, customer experience and digital technology.
- Comfortable working directly with senior clients and company Directors.
- Previous agency, Saa S, AI or Customer Experience industry experience is highly desirable.
- Key Performance Indicators
- Revenue generated through existing-client growth.
- Value of qualified upsell and cross-sell pipeline.
- Growth of Socialbear's AI product portfolio.
- Partner generated pipeline and revenue.
- Client referrals, testimonials and advocacy generated.
- Commercial forecasting accuracy and pipeline management.
- Adoption of new commercial initiatives across the business.
Three days per week in our Canary Wharf office, with two days working from home.
You'll benefit from free wellness events, regular team socials, our work from anywhere scheme, monthly progression reviews and an amazing office located in Canary Wharf.
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Head of Growth (Agency) employer: Socialbear®
Socialbear is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment at our vibrant Canary Wharf office. With a strong emphasis on professional development, we provide ample opportunities for growth and innovation, particularly in the realm of AI-powered customer support solutions. Join us to be part of a forward-thinking team that values collaboration and empowers you to make a meaningful impact for our high-profile clients.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Growth (Agency)
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We think you need these skills to ace Head of Growth (Agency)
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Socialbear®, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Socialbear®
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Socialbear®’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
