At a Glance
- Tasks: Lead customer service operations and manage a team of community managers.
- Company: Socialbear, a dynamic company in London with a focus on digital innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a forward-thinking team and make a real impact in customer service.
- Why this job: Shape AI-enabled services while working with high-profile clients in a vibrant environment.
- Qualifications: Experience in account management and strong leadership skills.
The predicted salary is between 29700 - 36300 £ per year.
Socialbear in London is seeking a proactive Account Executive / Customer Service lead to support a growing roster of high-profile clients and manage multi-channel support operations.
You will recruit, train and grow a freelance team of community managers and account executives, deliver performance analytics and client reporting, and help shape AI-enabled services in a hybrid Canary Wharf office (3 days) and remote 2 days.
Account Manager – Digital Customer Service & AI (Hybrid) employer: Socialbear®
Socialbear is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment at our vibrant Canary Wharf office. With a strong emphasis on professional development, we provide ample opportunities for growth and innovation, particularly in the realm of AI-powered customer support solutions. Join us to be part of a forward-thinking team that values collaboration and empowers you to make a meaningful impact for our high-profile clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Digital Customer Service & AI (Hybrid)
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Socialbear® might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Account Manager – Digital Customer Service & AI (Hybrid)
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Socialbear® know if you can meet their needs without any hiccups!
Tailor Your Application to Socialbear®:Every company has its vibe and customer approach. Research Socialbear®'s mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Socialbear®
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Socialbear®.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
