At a Glance
- Tasks: Lead a triage team ensuring public safety and effective decision-making in social work regulation.
- Company: Social Work England, dedicated to improving lives through effective social work regulation.
- Benefits: Generous annual leave, inclusive culture, pension scheme, and employee recognition.
- Other info: Flexible working options and excellent career growth opportunities.
- Why this job: Make a real difference in public safety while developing your leadership skills.
- Qualifications: Experience in regulatory environments and strong decision-making abilities required.
The predicted salary is between 55242 - 57644 € per year.
Social Work England is the specialist regulator for social work in England. Every day, social workers help millions of people improve their lives, and our role is to ensure regulation supports safe and effective practice. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change and ultimately improve people’s lives.
You will be responsible for leading a critical function at Social Work England designed to ensure public safety and confidence in the profession. You will lead, train and develop the triage team to ensure all actions and decisions at the case reception stage are undertaken in a robust, efficient and timely manner in accordance with Social Work England’s statutory and customer service requirements. You will be required to make decisions in cases in line with Social Work England’s triage guidance and procedures. This will require you to proficiently identify risks and opportunities associated with the evidence received and to anticipate the impact on the wider work of Social Work England.
You will play a key role in accordance with our overarching objective to protect the public by making decisions about whether we should apply for interim orders to restrict social workers’ registration while we complete our investigation of very serious fitness to practise concerns.
What you will do:
- Manage the triage of complaints received regarding social workers in England, ensuring triage decisions are risk based, proportionate, transparent and apply relevant legal tests.
- Lead, coach and motivate the triage team to ensure fitness to practise concerns are actively progressed and prioritised in line with risk indicators, challenging key performance indicators, internal guidance and legal requirements.
- Direct and oversee the progression of high risk and high‑profile fitness to practise cases, including identifying and progressing matters requiring legal/professional advice and providing technical advice when needed.
- Determine whether cases should be referred to Social Work England’s adjudicators for consideration of whether an interim order is necessary to protect the public and/or in the social worker’s best interests.
- Set key performance indicators (KPIs) and ensure all work is undertaken effectively in adherence with these.
- Ensure the implementation and monitoring of effective mechanisms for quality assurance of triage decisions and correspondence.
- Analyse and respond to a range of performance and quality indicators to lead and drive performance and continuous improvement within the triage team and across the fitness to practise process, including identifying and addressing training and development needs within the team.
- Ensure the triage team capture and use required performance data and ensure this is aligned to the requirements of Social Work England and key external stakeholders such as the Professional Standards Authority.
- Work with senior lawyer (fitness to practise), head of fitness to practise investigations, assistant director – regulation, executive director - regulation and other key stakeholders, to deliver continuous process improvement projects.
- Anticipate issues and risks that may affect the triage team and assist key internal and external stakeholders in preparing for these.
- Build good working relationships with Social Work England colleagues and engage with external stakeholders, including representative bodies and employers to build credibility, trust and confidence in the triage service.
- Provide accurate and comprehensive responses to queries from external/internal customers as well as corporate complaints.
- Deputise for the Triage Head of Section as and when required.
Skills, Knowledge and Experience:
- Experience of working in a regulatory or similar environment.
- Evidence of multi‑agency working, sharing sensitive and confidential information effectively with external shareholders and continually providing excellent customer service.
- Proven track record of making timely and robust decisions which are evidence‑based.
- Proven ability to use investigative, analytical and problem‑solving skills to identify issues, explore investigative options, propose solutions and make decisions based on sound judgement.
- Evidence of successfully developing processes and procedures, implementing new and more efficient ways of working and effectively responding to new challenges.
- Evidence of maintaining records, case information and other records including databases accurately, monitoring workload and reporting KPIs.
- Ability to promote a performance‑orientated culture and successfully manage, motivate and develop a team of staff.
- Ability to successfully prioritise and organise a varied and complex workload with competing demands, ensuring personal, individual and team targets are met.
- Excellent verbal/written communication and customer service skills with the ability to communicate professionally with a range of stakeholders in challenging situations.
- Ability to work effectively as part of a team as well as cross‑teams and directorates and to build effective working relationships with a wide range of key internal and external stakeholders.
- Strong IT skills, including experience of working with case management systems and a good working knowledge of Microsoft Word, Excel and PowerPoint.
- A proven role model for respectful, open and honest behaviour including a demonstrable commitment to equality and diversity in service delivery.
Benefits:
- 25 days annual leave, rising with service to 30 days per annum, plus bank holidays.
- The option to purchase up to an additional 5 days of annual leave per annum.
- A TIDE award winning inclusive culture, made up of staff networks, social events and forums.
- A pension scheme, life insurance, an employee recognition scheme and cycle to work scheme.
Details:
- Job type: 12 month fixed‑term contract.
- Working pattern: Full time. Flexible working subject to business need.
- Salary: £55,242 per year, rising to £57,644 per year after successful completion of a 6‑month probationary period.
- Location: Sheffield/Hybrid.
Triage Manager in Sheffield employer: Social Work England
Social Work England is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a commitment to public safety and positive change, employees benefit from generous annual leave, flexible working arrangements, and opportunities for continuous development within a collaborative environment. Located in Sheffield, the role of Triage Manager not only provides a chance to make a meaningful impact on social work regulation but also fosters a sense of community through various staff networks and social events.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the social work and regulatory fields. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Social Work England and understanding their mission. Be ready to discuss how your experience aligns with their goals of public safety and effective practice. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your decision-making skills! Since the role involves making timely and robust decisions, consider running through some hypothetical scenarios related to triage management. This will help you articulate your thought process during interviews and demonstrate your analytical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Social Work England. Let’s get you that Triage Manager role!
We think you need these skills to ace Triage Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Triage Manager, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Showcase Your Decision-Making Skills:Since this role involves making timely and robust decisions, highlight any relevant experiences where you've had to make tough calls. We’re looking for evidence of your analytical and problem-solving skills, so share examples that demonstrate your ability to assess risks and opportunities.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Social Work England
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Triage Manager role and its responsibilities. Familiarise yourself with Social Work England’s mission and values, especially how they relate to public safety and effective practice. This will help you demonstrate your alignment with their goals during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills in high-pressure situations. Think of examples from your past experience where you had to make tough calls or manage complex cases. Be ready to explain your thought process and how you ensured compliance with legal and regulatory standards.
✨Showcase Your Leadership Skills
As a Triage Manager, you'll be leading a team, so highlight your experience in coaching and motivating others. Prepare specific examples of how you've developed team members or improved processes in previous roles. This will show your potential to foster a performance-oriented culture.
✨Engage with Stakeholders
Demonstrate your ability to build relationships with both internal and external stakeholders. Be prepared to discuss how you've successfully collaborated with various parties in the past, especially in regulatory environments. This will illustrate your capability to enhance trust and credibility in the triage service.
