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- Tasks: Manage cases related to social workers' fitness to practise and ensure timely responses.
- Company: Social Work England, a specialist regulator focused on positive change in social work.
- Benefits: 25-30 days annual leave, inclusive culture, pension scheme, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication, analytical skills, and experience with case management systems required.
- Other info: 18-month fixed-term contract with excellent career growth opportunities.
The predicted salary is between 30080 - 31262 £ per year.
Social Work England is the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles, believing in the power of collaboration and sharing a common goal with those we regulate – to protect the public, enable positive change and ultimately improve people’s lives.
What you will do:
- Manage a varied caseload related to concerns about the fitness to practise of social workers in England.
- Analyse, assess and summarise case‑related documentation to inform recommendations for whether concerns should progress for an investigation.
- Identify, request and obtain information relevant to fitness to practise cases in a timely manner and in compliance with departmental procedures and deadlines.
- Actively manage and follow‑up requests made for further information about concerns.
- Undertake risk assessments, identify and elevate changes in risk.
- Apply relevant guidance and legal tests to determine if there are grounds to investigate a fitness to practise concern and draft recommendations in line with evidence, guidance and legal frameworks.
- Maintain accurate case records using the case management system, to ensure the integrity of data, and ensure records are updated in a timely manner.
- Correspond with relevant internal and external stakeholders, tailoring correspondence to suit the requirements of the recipient.
- Advise the public, social workers and other organisations about Social Work England and the functions and processes of the fitness to practise department.
- Ensure that incoming communication receives a timely and appropriate response.
- Provide consistent and high‑quality customer service to internal and external stakeholders, as well as parties involved in fitness to practise cases.
- Manage large quantities of sensitive information in accordance with data protection legislation and our data management policies and procedures.
- Undertake other project or research work as required.
Skills, Knowledge and Experience:
- Ability to work within a statutory framework and apply statutory tests.
- Customer service skills, with the ability to develop and maintain stakeholder relationships and communicate sensitively and professionally with a range of vulnerable people.
- Experience with case management systems and maintaining records.
- Excellent written and verbal communication skills.
- Experience of managing sensitive and confidential information.
- Strong analytical, critical examination, research and decision‑making skills with an attention to detail.
- Ability to work independently in planning and organising own workload and manage own time effectively.
- Ability to troubleshoot and resolve problems.
- Ability to manage competing priorities and adapt to changing priorities while maintaining quality and accuracy of work.
- A demonstrable commitment to inclusion and diversity.
Benefits:
- 25 days annual leave, rising with service to 30 days per annum, plus bank holidays.
- The option to purchase up to an additional 5 days of annual leave per annum.
- A TIDE award‑winning inclusive culture, made up of staff networks, social events and forums.
- A pension scheme, life insurance, an employee recognition scheme and cycle‑to‑work scheme.
Details:
- Job type: 18 months fixed‑term contract (3 positions available)
- Working pattern: Full time. Flexible working subject to business need.
- Salary: £30,080 per year, rising to £31,262 per year after successful completion of a 6‑month probationary period.
- Location: Sheffield/Hybrid
Application:
During the application process you will be asked to provide answers to three questions from the job description. These answers will form the basis of your application score, so please answer in detail using relevant examples. Successful candidates will undergo routine pre‑employment checks, including references, confirmation of right to work in the UK and a Basic DBS (Disclosure and Barring Service) check. These checks are carried out in partnership with our third‑party provider, Amiqus. All offers of employment are subject to the satisfactory completion of these checks. If you have any questions or concerns, please contact our recruitment team at recruitment@socialworkengland.org.uk.
Contact:
- Recruitment queries: recruitment@socialworkengland.org.uk
- Application deadline: Please complete the application form by the closing date indicated on the job posting.
Triage Case Officer in Sheffield employer: Social Work England
Contact Detail:
Social Work England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Case Officer in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Social Work England. Understand their mission and values, and think about how your skills align with their goals. This will help you show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to case management and customer service. Think of examples from your past experiences that demonstrate your skills in these areas. We all know that confidence is key!
✨Tip Number 3
Show off your soft skills! As a Triage Case Officer, you'll need to communicate effectively with various stakeholders. Be ready to discuss how you've successfully managed relationships and communicated sensitive information in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Triage Case Officer in Sheffield
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. We want to see that you understand what the Triage Case Officer role is all about and how your skills fit in. Highlight key responsibilities and think about how your experience aligns with them.
Use Relevant Examples: When answering the application questions, make sure to back up your claims with real-life examples. We love seeing how you've tackled similar challenges before, so don’t hold back on sharing your experiences that showcase your skills and knowledge.
Be Clear and Concise: We appreciate clarity! Keep your answers focused and to the point. Avoid fluff and jargon; instead, use straightforward language that gets your message across effectively. Remember, we’re looking for quality over quantity!
Check Your Work: Before hitting submit, give your application a thorough once-over. Typos and grammatical errors can distract from your great content. We want to see your attention to detail, so take the time to polish your application before sending it through our website.
How to prepare for a job interview at Social Work England
✨Know Your Stuff
Make sure you understand the role of a Triage Case Officer and the responsibilities that come with it. Familiarise yourself with Social Work England's mission and values, especially their focus on collaboration and positive change in social work. This will help you demonstrate your alignment with their goals during the interview.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've managed sensitive information, conducted risk assessments, or communicated effectively with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will help you convey your skills clearly and effectively.
✨Showcase Your Analytical Skills
Since the role requires strong analytical and decision-making skills, be ready to discuss how you've approached complex problems in the past. You might even want to prepare for hypothetical scenarios where you need to analyse case-related documentation or assess risks, as this could come up during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.