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- Tasks: Support investigations with admin tasks and manage sensitive information.
- Company: Social Work England, dedicated to improving lives through social work.
- Benefits: Permanent and fixed-term roles with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and ability to handle sensitive information.
- Other info: Join a collaborative team focused on positive change.
The predicted salary is between 36000 - 60000 £ per year.
Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives.
In this role you will primarily support the investigators, lead investigators and investigations manager in a wide range of administrative tasks including contacting case parties for information and uploading of documentation onto the case management system. There may be occasions when you would be asked to work with the triage team if there is a business need.
Please note 3 roles are available: 1x permanent position and 2x fixed-term contracts until 31st March 2027.
What you will do:
- Provide consistent and high-quality customer service to internal and external stakeholders, as well as parties involved in fitness to practise cases.
- Manage large quantities of sensitive and potentially distressing information in relation to fitness to practise investigations in accordance with data protection legislation and our data management policies and procedures.
- Send, receive, and manage all case correspondence to and from our external legal services provider and internal teams, to ensure it is managed in a timely manner.
- Upload documents and correspondence to the case management system in a timely manner to help ensure complete and accurate case records.
- Assist investigators with the creation and redaction of bundles of evidence.
- Communicate with case parties regarding cases that have been instructed to the external legal provider.
- Assist with investigations including planning, risk assessing and evidence gathering and corresponding with case parties as required and appropriate with the supervision of an investigator.
- Be responsible for completing requests for information from the disclosure and barring service (DBS) and managing any return correspondence. This includes keeping an accurate record of all requests received and sent.
- Complete finance payments for requests for service/documentation made by the investigations team, keeping an accurate record of all.
Triage and Investigations Officer in Sheffield employer: Social Work England
Contact Detail:
Social Work England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Investigations Officer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Social Work England on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to investigations and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your organisational skills! During the interview, share examples of how you've managed sensitive information or handled multiple tasks simultaneously. This will demonstrate that you're ready to tackle the demands of the Triage and Investigations Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Triage and Investigations Officer in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Triage and Investigations Officer role. Highlight your relevant experience and skills that align with the job description, especially in managing sensitive information and providing excellent customer service.
Showcase Your Communication Skills: Since this role involves a lot of communication with various stakeholders, emphasise your ability to communicate clearly and effectively. Share examples of how you've successfully managed correspondence or collaborated with teams in the past.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, make sure to double-check for any errors and ensure that all required documents are included. This shows us that you can handle the sensitive information we deal with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Social Work England
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Triage and Investigations Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing sensitive information and supporting investigators. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to discuss your communication style. Think of examples where you've successfully managed correspondence or provided excellent customer service. Highlighting your ability to handle potentially distressing information with empathy will set you apart.
✨Demonstrate Your Organisational Skills
The job requires managing large quantities of information and documentation. Be ready to share specific strategies you use to stay organised, whether it’s through digital tools or traditional methods. Mention any experience you have with case management systems, as this will show you're equipped for the administrative side of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations related to investigations. Think about scenarios involving sensitive information or tight deadlines. Practising your responses will help you feel more confident and articulate during the interview, showcasing your problem-solving skills.
