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- Tasks: Support case presenters with administrative tasks and manage sensitive information.
- Company: Join Social Work England, the body that regulates social workers and promotes positive change.
- Benefits: Enjoy flexible working, a contributory pension, life insurance, and access to a benefits portal.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and experience in customer service are essential.
- Other info: This is a permanent, full-time role with opportunities for hybrid working.
The predicted salary is between 25921 - 27064 £ per year.
Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives.
The Business Support Officer will support the Case Presenters and Fitness to Practice Advocacy Team Manager in a wide range of administrative tasks including liaising with stakeholders, notice of hearing/meeting and bundle preparation. There may be occasions when this role will be asked to work with the triage and investigations teams if there is a business need.
What you will do
- Accurately prepare, redact and provide service of notice of hearing/meetings on social workers and bundles under supervision in line with instructions from case presenters and within strict statutory timeframes.
- Send and receive correspondence to and from social workers, their representatives, internal teams and our external legal provider in relation to hearings/meetings, responding where appropriate and escalating where necessary.
- Manage large quantities of sensitive and potentially distressing information in relation to fitness to practise proceedings in accordance with data protection legislation and our data management policies and procedures.
- Take responsibility for booking meetings, taking minutes and managing and following up on action schedules under instruction from the team manager for meetings held within the in-house advocacy team.
- Monitor and manage the in-house advocacy team email account and post, responding to and escalating correspondence where necessary and appropriate and ensuring correspondence is responded to within timeframes.
- Assist the team manager in maintaining, updating, analysing and reporting on case tracking systems to ensure that hearings/meetings are allocated in a timely manner, reallocated where necessary and the case tracking system is updated once the hearing/meeting has concluded.
- Effectively manage your own workload in accordance with relevant timeframes and team priorities.
- Proactively identify and raise any gaps in processes or improvements that could be made with regards to the in-house advocacy team.
Your Skills, Knowledge And Experience
- Excellent written and verbal communication skills.
- Ability to work within a statutory framework to strict timeframes.
- Experience of working in a customer/client-based environment, with the ability to communicate effectively and confidently with internal and external stakeholders.
- Ability to work with case management systems and experience of maintaining records.
- Experience of managing sensitive and confidential information.
- Experience of working in a team and supporting others.
- Analytical and research skills with an attention to detail.
- Ability to plan and organise own workload and manage own time effectively.
- Ability to manage competing priorities and adapt to changing priorities while maintaining quality and accuracy of work.
- Ability to troubleshoot and resolve problems.
- Strong IT skills, including a good working knowledge of Microsoft Office products.
- A demonstrable commitment to diversity and inclusion.
Details
- Job type: Permanent
- Working pattern: Full-time. We offer flexible working subject to business need.
- Salary: £25,921 per year, rising to £27,064 per year after successful completion of a 6-month probationary period.
- Location: Sheffield/hybrid.
- Benefits: flexible working, contributory pension, life insurance and benefits portal.
Application
During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
Interview
At interview we will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role. If you are successful, we will undertake routine security checks.
If you would like to discuss the role or have any other questions, please contact our recruitment team: recruitment@socialworkengland.org.uk.
Contact Detail:
Social Work England Recruiting Team
recruitment@socialworkengland.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Advocacy Business Support Officer
✨Tip Number 1
Familiarise yourself with the regulatory framework that governs social work in England. Understanding the context in which Social Work England operates will help you demonstrate your knowledge during the interview and show your commitment to the role.
✨Tip Number 2
Brush up on your IT skills, particularly with Microsoft Office products. Since the role involves managing sensitive information and case tracking systems, being proficient in these tools will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've effectively managed competing priorities in previous roles. This will be crucial as the job requires you to handle multiple tasks under strict timeframes, and showcasing your organisational skills can set you apart from other candidates.
✨Tip Number 4
Research common challenges faced by advocacy teams in social work settings. Being able to discuss potential gaps in processes or improvements during your interview will demonstrate your proactive mindset and analytical skills, which are key for this position.
We think you need these skills to ace Legal Advocacy Business Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Legal Advocacy Business Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Answer the Application Questions in Detail: When responding to the three questions during the application process, provide detailed answers that include specific examples from your past experiences. This will help demonstrate your suitability for the role.
Highlight Relevant Skills: Make sure to emphasise your excellent written and verbal communication skills, ability to manage sensitive information, and experience in a customer/client-based environment. These are crucial for the role and should be clearly articulated in your application.
Proofread Your Application: Before submitting your application, carefully proofread it to eliminate any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Social Work England
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Legal Advocacy Business Support Officer. Familiarise yourself with the tasks mentioned in the job description, such as preparing notices and managing sensitive information, so you can discuss how your skills align with these requirements.
✨Showcase Communication Skills
Since excellent written and verbal communication is crucial for this role, prepare examples that demonstrate your ability to communicate effectively with various stakeholders. Think about times when you successfully liaised with clients or colleagues and how you handled any challenges.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Provide specific examples of how you've organised meetings, managed deadlines, or dealt with competing priorities in previous roles, as this will show your ability to thrive in a fast-paced environment.
✨Highlight Your Commitment to Diversity
Social Work England values diversity and inclusion, so be prepared to talk about your understanding of these concepts. Share experiences where you've contributed to a diverse workplace or supported inclusive practices, as this will resonate well with the interviewers.