At a Glance
- Tasks: Lead IT operations, support users, and manage Azure infrastructure.
- Company: Join Social Work England, a key regulator improving lives through social work.
- Benefits: Enjoy flexible working, a contributory pension, life insurance, and more perks.
- Other info: Permanent role with opportunities for professional growth and development.
- Why this job: Make a real impact in IT while supporting vital social work initiatives.
- Qualifications: Extensive knowledge of Microsoft 365, Azure, and ITIL methodologies required.
The predicted salary is between 44000 - 60000 £ per year.
Overview
The Role
Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives.
The IT Operations Manager will take overall responsibility for all the IT operations management activities across the end user and business application estate. They will also support the Head of IT in identifying and implementing the department’s strategic objectives and assist in the smooth running of the IT team.
Responsibilities
- Using ITIL (IT Infrastructure Library) methodologies this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. The role will be split across three main disciplines:
- IT support for users, physical and virtual devices, and infrastructure,
- The ongoing maintenance and continuous development of our Azure tenant and infrastructure and,
- Maintaining and improving Social Work England’s security posture.
What you will do
- Lead and provide escalated support for the IT operations officer and technician using FreshService ITSM (IT Service Management) tool and support and assist the wider IT team in day-to-day operations, sharing knowledge and skills as required.
- Lead the support for our Azure infrastructure estate ensuring security, best practice, and continuous development is upheld.
- Administer systems including Microsoft 365, ERP (Enterprise Resource Planning), and others ensuring effective usability, security and backups are in place.
- Oversee system security including Azure RBAC (Role based access control), PIM (Privileged Identity Management) & PAM (Privileged Access Management), Microsoft 365 security investigations and mitigations and access reviews.
- Manage IT procurement exercises relating to software, hardware and licensing ensuring best value for money and added value.
- Develop IT policies and practices around security, compliance, and usage.
- Keep up to date on existing and emerging technologies.
- Act as Change Manager ensuring the process is fit for purpose and adhered to by the IT team and wider organisation using digital services. Ensuring any core messages are shared with key stakeholders.
- Work closely with key stakeholders and product owners, including ELT and SLT, Communications, Commercial, Finance and People teams in keeping existing systems and processes up to date and secure as well as scoping out requirements for new projects.
- Lead on Cyber Security for operational IT systems ensuring Cyber Essentials is maintained and work toward Cyber Essentials Plus.
- Working closely with the Head of IT, risk manager and other colleagues, define and manage the disaster recovery and annual testing process.
- Deputise for the Head of IT and Data Management as and when required.
- Solve complex issues which may require in depth analysis, thinking and understanding around the issues, then suggest and present solutions back to Head of IT and senior team members.
- Be the experienced and recognised expert, negotiating with external and internal stakeholders to deliver a great IT service. Able to articulate complex IT matters and influence others by providing specific evidence and expertise.
Your Skills, Knowledge And Experience
- Extensive knowledge of Microsoft 365, Azure AD, Endpoint Manager, Defender, Cloud App Security, Exchange, Microsoft Office applications (desktop and web), and Microsoft Surface devices.
- Extensive knowledge of compliance, configuration and conditional access policies including Group Policy.
- Knowledge of managing an Azure infrastructure estate including networking, security, and configuration and at least certification in Azure Fundamentals AZ-900.
- Knowledge and experience of ITIL methodologies including ITIL Foundation Certificate v3 or above.
- Knowledge of data protection operations and legislation, e.g. GDPR.
- Ability to work under pressure and to demanding timescales with the ability to prioritise workloads appropriately.
- Ability to create fully scoped out business cases to influence decision making or make final decisions based on requirements.
- Excellent organisation and time management skills.
- Ability to work cross-organisationally, working well with others and responding positively, creatively, and supportively to a variety of colleagues while maintaining high and consistent standards.
- A strong team player who works collaboratively, building relationships with colleagues, partners, and other stakeholders across all levels to deliver results.
- Commitment to continuous service improvement in suggesting and implementing more efficient ways of working and in learning and following improved ways of working.
- A demonstrable commitment to inclusion and diversity.
Details
- Job type: Permanent
- Working pattern: Full time. We offer flexible working subject to business need.
- Salary: £53,426 per year, rising to £55,749 per year after successful completion of a 6-month probationary period.
- Benefits: flexible working, contributory pension, life insurance and benefits portal
Application
During the application process, you\'ll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
About Us
Join us - Social Work England
Our behaviours and values - Social Work England
What our people say - Social Work England
Contact
If you have any queries about the appointment process, please contact recruitment@socialworkengland.org.uk.
How to apply
To apply, complete the application form by the closing date.
Interview
At interview we will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role. If you are successful, we will undertake routine security checks.
Find out more about our application and interview process.
Want to know more about the role?
If you would like to discuss the role or have any other questions, please contact our recruitment team:
recruitment@socialworkengland.org.uk
Apply for this job
Send to a Friend
IT Operations Manager in Sheffield employer: Social Work England
Social Work England is an exceptional employer that champions collaboration and positive change, making a meaningful impact on the lives of social workers and the communities they serve. With a commitment to employee growth, flexible working arrangements, and a supportive work culture, we empower our team members to thrive in their roles while ensuring a secure and innovative IT environment. Join us in our mission to protect the public and enhance the effectiveness of social work through cutting-edge technology and dedicated teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in Sheffield
✨Tip Number 1
Familiarise yourself with ITIL methodologies, as this role heavily relies on them. Consider joining online forums or local meetups to discuss best practices and gain insights from other IT professionals.
✨Tip Number 2
Brush up on your Azure knowledge, especially around security and compliance. Engage in hands-on practice with Azure services, and consider obtaining the Azure Fundamentals AZ-900 certification if you haven't already.
✨Tip Number 3
Network with current or former employees of Social Work England. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your experience with Microsoft 365 and Azure AD in detail. Be ready to share specific examples of how you've managed security and compliance in previous roles, as this will demonstrate your expertise.
We think you need these skills to ace IT Operations Manager in Sheffield
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to grasp the key responsibilities and required skills for the IT Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Answer the Application Questions Thoroughly:You will need to answer three specific questions during the application process. Make sure to provide detailed responses, using examples from your past experiences that demonstrate your skills and knowledge relevant to the role.
Highlight Relevant Experience:In your CV and application form, emphasise your extensive knowledge of Microsoft 365, Azure, and ITIL methodologies. Include any certifications you hold, such as Azure Fundamentals AZ-900, to strengthen your application.
Showcase Your Soft Skills:The role requires excellent organisation, time management, and teamwork abilities. Use your application to illustrate how you have successfully collaborated with others and managed projects under pressure in previous roles.
How to prepare for a job interview at Social Work England
✨Showcase Your ITIL Knowledge
Since the role heavily relies on ITIL methodologies, be prepared to discuss your experience with ITIL practices. Share specific examples of how you've implemented ITIL in previous roles and the positive outcomes that resulted.
✨Demonstrate Azure Expertise
With a focus on Azure infrastructure, ensure you can articulate your knowledge of Azure services, security measures, and management tools. Discuss any relevant certifications, like Azure Fundamentals AZ-900, and how you've applied this knowledge in real-world scenarios.
✨Highlight Collaboration Skills
The role requires working closely with various stakeholders. Prepare to provide examples of how you've successfully collaborated with different teams, managed expectations, and communicated complex IT concepts to non-technical colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of complex issues you've faced in IT operations and how you approached them, including the analysis, solutions proposed, and the impact of your decisions.
