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For Companies At a Glance
- Tasks: Conduct investigations to support social workers and protect public wellbeing.
- Company: Social Work England regulates social workers, enhancing lives through collaboration.
- Benefits: Enjoy flexible working, a contributory pension, life insurance, and more perks.
- Why this job: Make a real impact while developing your analytical and communication skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and the ability to manage sensitive information required.
- Other info: Three positions available: one permanent and two fixed-term contracts.
The predicted salary is between 32932 - 35285 £ per year.
The Role
Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives.
As an investigator you will use your analytical, problem-solving and communication skills to conduct robust, high-quality investigations with the purpose of supporting Social Work England’s overall objectives to protect, promote and maintain the health, safety, and wellbeing of the public.
What you will do
- Manage a varied and complex caseload of fitness to practise investigations, progressing cases in accordance with procedures and deadlines.
- Ensure timely investigations by prioritising work independently, managing your own workload and using initiative and problem-solving skills to manage competing demands.
- Deliver quality investigations through effective investigation planning, case management and risk assessment, in accordance with departmental guidance and procedures.
- Analyse and assess information, applying a high level of attention to detail and an awareness of the relevant legal frameworks.
- Draft high quality written reports in line with departmental guidance and procedures.
- Develop and maintain effective working relationships with internal and external stakeholders by providing consistent and quality customer service.
- Manage large quantities of sensitive information in accordance with data protection legislation and our data management policies and procedures.
- Maintain accurate records and case information using the case management system.
- Be a change champion, assisting with implementing change within a team.
Your Skills, Knowledge And Experience
- Customer service skills, with the ability to develop and maintain stakeholder relationships and communicate sensitively and professionally with a range of vulnerable people.
- The ability to identify key issues, summarising in a clear concise manner and make evidence-based recommendations, utilising a risk-based approach.
- Experience of working under pressure in a busy, demanding, environment using prioritisation and organisational skills when managing competing deadlines.
- Excellent written and oral communication skills.
- Experience of maintaining accurate records, case information and other records using a case management system.
- Analytical skills and an ability to explore investigative options with an attention to detail.
- The ability to creatively troubleshoot and resolve problems and to champion and implement continuous improvement.
- Experience of working flexibly and collaboratively.
- Experience of multi-agency working and of sharing sensitive information, managing risk and maintaining confidentiality with stakeholders.
- A track record of respectful, open and honest behaviour including a demonstrable commitment to inclusion and diversity.
Details
- Job type:3x positions available – 1x permanent role and 2x 12 month fixed-term contract
- Working pattern: Full time. We offer flexible working subject to business need.
- Salary: £32,932 per year, rising to £35,285 per year after successful completion of a 6-month probationary period.
- Benefits: flexible working, contributory pension, life insurance and benefits portal
Application
During the application process, you\’ll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
About Us
Join us – Social Work England
Our behaviours and values – Social Work England
What our people say – Social Work England
Contact
If you have any queries about the appointment process, please contact recruitment@socialworkengland.org.uk.
How to apply
To apply, complete the application form by the closing date.
Interview
At interview we will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role. If you are successful, we will undertake routine security checks.
Find out more about our application and interview process.
Want to know more about the role?
If you would like to discuss the role or have any other questions, please contact our recruitment team:
recruitment@socialworkengland.org.uk
Apply for this job
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Investigator (3x positions available) employer: Social Work England
Contact Detail:
Social Work England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigator (3x positions available)
✨Tip Number 1
Familiarise yourself with the key responsibilities of an investigator at Social Work England. Understanding the nuances of managing a varied caseload and the importance of timely investigations will help you demonstrate your readiness for the role during interviews.
✨Tip Number 2
Highlight your customer service skills and experience in building relationships with stakeholders. Be prepared to share specific examples of how you've communicated sensitively with vulnerable individuals, as this is crucial for the role.
✨Tip Number 3
Showcase your analytical and problem-solving abilities by preparing to discuss past experiences where you've successfully navigated complex situations. This will illustrate your capability to handle the investigative challenges outlined in the job description.
✨Tip Number 4
Research Social Work England's values and behaviours. Being able to align your personal values with theirs and articulate this connection during your interview can set you apart from other candidates.
We think you need these skills to ace Investigator (3x positions available)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Investigator position. This will help you tailor your application to highlight relevant experiences.
Answer the Application Questions: Prepare detailed answers to the three questions provided in the application process. Use specific examples from your past experiences that demonstrate your analytical, problem-solving, and communication skills.
Highlight Relevant Skills: Emphasise your customer service skills, attention to detail, and ability to manage sensitive information. Make sure to showcase your experience with case management systems and your ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your communication skills and attention to detail, which are crucial for this role.
How to prepare for a job interview at Social Work England
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an investigator at Social Work England. Familiarise yourself with the key objectives, such as protecting public health and safety, and be ready to discuss how your skills align with these goals.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving abilities. Think of specific examples from your past experiences where you successfully managed complex cases or conducted thorough investigations, highlighting your attention to detail.
✨Emphasise Communication Skills
Since the role involves working with vulnerable individuals and various stakeholders, be prepared to discuss your communication style. Share examples of how you've effectively communicated sensitive information and built relationships in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle competing demands and manage a varied caseload. Practice articulating your thought process and decision-making strategies in these situations to showcase your organisational skills.