Contract Management Executive in London

Behind the UK's leading social value platform is a team that keeps every contract running smoothly. This is your chance to be part of it.

• £30,000–35,000 DOE - Permanent - Hybrid, London (Elephant and Castle)
• About Social Value Portal

Social Value Portal (SVP) has been measuring and reporting social value since 2014.

Now the UK's market leader, it gives organisations across the public, private, and voluntary sectors the tools to track and maximise real-world impact.

To date, SVP has helped unlock over £74 billion in social value across the UK.

The role

This Contract Management Executive role sits in the Support and Delivery team, reporting to the Customer Operations Manager.

You'll process Contract Award Forms, manage supplier registrations, and handle contract value queries.

It's a structured, methodical role where accuracy and consistency directly support how the business operates.

You'll

• Process Contract Award Forms and follow up on any outstanding supplier responses
• Manage customer and supplier queries through Salesforce case management
• Ensure supplier registrations are accurate and complete before handover to onboarding
• Support accounts with contract value and invoice queries, escalating where needed
• Keep engagement records up to date for full team visibility
• Act as escalation point for frontline account queries and customer issues
• Support with sending contracts for the sales team where applicable.
• What you'll bring

Essential

• Experience in administration, customer service, or a coordination role
• Proficiency Microsoft Office, especially Excel.
• Excellent communication skills, both written and verbal.
• A meticulous approach to work, with the ability to manage multiple tasks simultaneously whilst meeting deadlines and SLAs.
• A proactive attitude and the ability to adapt in a fast-paced environment.
• Useful, not essential
• Experience in contract management or financial monitoring.
• Familiarity with Salesforce or a similar CRM platform
• An awareness of public sector contracting or procurement

Benefits and culture

• Financial: Pension matched to 5%, life assurance at 4x salary, retail discounts with 200+ brands.
• Flexibility: Hybrid working (2–3 days in the London office), 25 days holiday plus bank holidays, your birthday off, enhanced parental leave.
• Development: Accredited training through The Knowledge Academy and access to the SVP learning academy.
• Wellbeing: Private medical insurance (WPA), 24/7 Employee Assistance Programme, independent financial advice through Mintago.
• Social: 6 paid volunteering days per year. Your employer has helped unlock over £74bn in social value across the UK.
• Working arrangements
• Location: London (Elephant and Castle) – Hybrid: 2–3 days in the office per week
• Contract: Permanent – Full-time – 9:00am–5:30pm

(This role may also be listed as: Contract Support Executive, Contract Administrator or Contract Coordinator)

• Growing together. One hire at a time
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