At a Glance
- Tasks: Onboard suppliers, build relationships, and host training to drive product adoption.
- Company: Join Social Value Portal, the UK leader in measuring social value with a mission for positive change.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical insurance, and a £400 learning budget.
- Other info: Flexible hybrid working arrangements and opportunities for professional growth await you!
- Why this job: Make a real impact on communities while working in a collaborative and inclusive environment.
- Qualifications: Experience in customer-facing roles, strong communication skills, and knowledge of SaaS onboarding.
The predicted salary is between 22800 - 42000 £ per year.
Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private and voluntary sectors measure and maximise the social impact they create, using the gold-standard TOM System framework.
To date, the platform has helped unlock over £74bn of social value, and the business is scaling globally.
BENEFITS AT A GLANCE
25 days holiday + bank holidays + your birthday off Private medical insurance 6 paid volunteering days Annual learning budget Pension matched to 5%
The role
As a Customer Delivery Executive, you'll be the day-to-day point of contact for a portfolio of private sector members using the Social Value Portal platform. Reporting to the Customer Delivery Team Leader, you'll help clients build a year-round social value plan, so their evidence and reporting are ready when it counts.
What you'll be doing
- Train members on the TOM System and Social Value Portal platform
- Help clients build and deliver a year-round social value reporting plan
- Build and maintain strong relationships across a portfolio of private sector accounts and their supply chains
- Monitor usage and delivery metrics, flagging issues and driving improvement
- Extract and analyse platform data to produce social value reports and case studies
- Present updates to senior stakeholders, including social value leads and heads of social value
- Manage customer cases efficiently, keeping accurate records in the CRM
- Represent the voice of the customer internally, sharing feedback to improve the product
What you'll bring
Essential non-negotiable
- Proven experience in a customer-facing role, ideally within the private sector, social value or ESG space
- Working knowledge of social value principles or ESG reporting frameworks
- Experience producing reports or presentations for clients or senior stakeholders
- Comfortable working with data, spotting trends and building case studies
- Experience using a CRM system, Salesforce is ideal
Useful not essential
- Familiarity with the TOM System framework
- Background in supply chain or client account management
- A genuine interest in technology, systems or AI tools
Benefits & culture
- Financial £30,000-£35,000 Base salary depending on experience, pension matched to 5%, life assurance at 4x salary, enhanced parental leave.
- Flexibility Hybrid, 2 to 3 days at Walworth Town Hall in Elephant & Castle.
- Development Annual learning budget, plus the Social Value Academy and six paid volunteering days a year.
- Wellbeing Private medical insurance, 24/7 Employee Assistance Programme, cycle to work scheme.
- Leave 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years.
Working arrangements
- Location Walworth Town Hall, Elephant & Castle, London
- Contract Permanent, full-time
- Working pattern Hybrid, 2 to 3 days in the office per week
Growing together. One hire at a time.
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Customer Delivery Executive in London employer: Social Value Portal
As a Social Value Officer with Social Value Portal embedded within Rotherham Metropolitan Borough Council, you will be part of a dynamic team dedicated to transforming social value commitments into tangible outcomes for the local community. Enjoy a supportive work culture that prioritises employee wellbeing with benefits such as 25 days holiday, private medical insurance, and accredited training opportunities, all while working in a hybrid model that promotes flexibility and work-life balance. This role not only offers a chance to make a real impact but also provides a pathway for professional growth within both a leading social value business and a busy local authority.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Executive in London
✨Tip Number 1
Familiarise yourself with Social Value Portal's mission and values. Understanding their commitment to social value will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network with current or former employees of Social Value Portal on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with onboarding and customer success in detail. Be ready to share specific examples of how you've improved customer satisfaction and engagement in previous roles, as this is crucial for the Customer Delivery Executive position.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive improvements in past roles. Highlighting your ability to monitor metrics and implement changes will resonate well with the responsibilities of this role.
We think you need these skills to ace Customer Delivery Executive in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Customer Delivery Executive position. Understand the responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV:Customise your CV to highlight relevant experience in customer-facing roles, particularly within SaaS or technical solutions. Emphasise your communication skills and any experience you have with onboarding and CRM software like Salesforce.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for social value and how your values align with those of Social Value Portal. Mention specific examples of how you've built relationships and improved customer satisfaction in previous roles.
Highlight Your Analytical Skills:In your application, be sure to mention any experience you have with monitoring project metrics and driving continuous improvement. This will demonstrate your analytical mindset and commitment to enhancing user experiences.
How to prepare for a job interview at Social Value Portal
✨Understand the Mission
Before your interview, take some time to research Social Value Portal's mission of delivering social value. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of empowering organisations.
✨Showcase Your Customer Success Experience
Highlight your experience in customer-facing roles, especially within SaaS environments. Be ready to share specific examples of how you've successfully onboarded clients and improved their satisfaction and engagement.
✨Demonstrate Strong Communication Skills
As a Customer Delivery Executive, communication is key. Practice articulating your thoughts clearly and confidently. Consider preparing a brief presentation or role-play scenario to showcase your ability to host training webinars and engage users effectively.
✨Prepare Questions About Their Products
Familiarise yourself with the Social Value TOM System and other products offered by Social Value Portal. Prepare insightful questions that demonstrate your interest and understanding of their services, as well as how you can help suppliers maximise their impact.
