If you care about social value - and you want a role where that care drives everything you do - read on.
£33,000 – £35,000 | Permanent | Hybrid (2–3 days in office) Walworth Town Hall in Elephant & Castle, London
25 days holiday + bank holidays + your birthday off
Private medical insurance | 6 paid volunteering days
Annual learning budget | Pension matched to 5%
ABOUT THE COMPANY
Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private, and voluntary sectors measure and maximise the social impact they create - using the gold-standard TOM System framework. To date, the platform has helped unlock over £56bn of social value. The business is scaling globally, and they’re building the team to match.
THE ROLE
As a Customer Delivery Executive, you’ll be the day-to-day point of contact for public sector members using the Social Value Portal platform. Reporting to the Customer Delivery Manager, your job is to help members embed social value into their procurement processes — making sure they can measure, report, and communicate the impact they’re delivering. Success in this role means members who are confident, well-supported, and getting real value from the platform.
WHAT YOU’LL BE DOING
- Train members and suppliers on the TOM System and Social Value Portal platform
- Support members to embed social value into their procurement and reporting processes
- Build and maintain strong relationships across a portfolio of public sector accounts
- Monitor usage and delivery metrics - flagging issues and driving improvement
- Extract and analyse platform data to produce social value reports for members
- Manage customer cases efficiently, keeping accurate records in the CRM
- Represent the voice of the customer internally, sharing feedback to improve the product
WHAT YOU’LL BRING
Essential:
- Proven experience in a customer-facing role, ideally within the public sector or social value space
- Working knowledge of social value principles or procurement frameworks
- Strong communication skills - written and verbal - with the ability to translate complex ideas clearly
- Experience working with a CRM system
Useful, not essential:
- Familiarity with the TOM System framework
- Experience with Salesforce
- Background in public sector procurement or contract management
BENEFITS & CULTURE
Financial: £33,000–£35,000 base salary (depending on experience), ethically invested pension matched to 5%, life assurance at 4x salary, enhanced parental leave.
Flexibility: Hybrid working - 2 to 3 days in the Walworth Town Hall in Elephant & Castle.
Development: Annual learning budget, plus access to the Social Value Academy. Six paid volunteering days per year.
Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme (including face-to-face counselling), cycle to work scheme.
Leave: 25 days holiday plus UK bank holidays, your birthday off, and annual increases after 3 years’ service.
WORKING ARRANGEMENTS
Location: Walworth Town Hall in Elephant & Castle, London
Contract: Permanent | Full-time
Working pattern: Hybrid - 2 to 3 days in the office per week
INTERESTED? Apply below, or if you’d like to know more before sending a CV, feel free to get in touch and we’ll be happy to chat through the role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Executive
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Social Value Portal.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Social Value Portal.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Social Value Portal.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Social Value Portal. Apply directly through us to stand out!
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Social Value Portal. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Customer Delivery Executive, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Social Value Portal
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Social Value Portal. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
