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For Companies At a Glance
- Tasks: Support clients in maximising platform value and ensure smooth operations.
- Company: Join a mission-driven team at Social Value Portal, making a real impact.
- Benefits: Competitive salary, hybrid working, generous holiday, and volunteering days.
- Other info: Inclusive workplace with diverse leadership and excellent career growth opportunities.
- Why this job: Be part of a team delivering over £45 billion in social value.
- Qualifications: Experience in client-facing roles and strong project management skills.
The predicted salary is between 28000 - 42000 £ per year.
If you care about social value – and you want a role where that care drives everything you do – read on.
£33,000 – £35,000 | Permanent | Hybrid (2–3 days in office) Albert Embankment, London 25 days holiday + bank holidays + your birthday off Private medical insurance | 6 paid volunteering days Annual learning budget | Pension matched to 5%
ABOUT THE COMPANY
Social Value Portal is the UK’s market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private, and voluntary sectors measure and maximise the social impact they create – using the gold-standard TOM System framework.
To date, the platform has helped unlock over £56bn of social value. The business is scaling globally, and they’re building the team to match.
THE ROLE
As a Customer Delivery Executive, you’ll be the day‑to‑day point of contact for public sector members using the Social Value Portal platform. Reporting to the Customer Delivery Manager, your job is to help members embed social value into their procurement processes — making sure they can measure, report, and communicate the impact they’re delivering.
Success in this role means members who are confident, well‑supported, and getting real value from the platform.
WHAT YOU’LL BE DOING
You’ll:
- Train members and suppliers on the TOM System and Social Value Portal platform
- Support members to embed social value into their procurement and reporting processes
- Build and maintain strong relationships across a portfolio of public sector accounts
- Monitor usage and delivery metrics – flagging issues and driving improvement
- Extract and analyse platform data to produce social value reports for members
- Manage customer cases efficiently, keeping accurate records in the CRM
- Represent the voice of the customer internally, sharing feedback to improve the product
WHAT YOU’LL BRING
- Proven experience in a customer‑facing role, ideally within the public sector or social value space
- Working knowledge of social value principles or procurement frameworks
- Strong communication skills – written and verbal – with the ability to translate complex ideas clearly
- Experience working with a CRM system
Useful, not essential:
- Familiarity with the TOM System framework
- Experience with Salesforce
- Background in public sector procurement or contract management
BENEFITS & CULTURE
Financial: £33,000–£35,000 base salary (depending on experience), ethically invested pension matched to 5%, life assurance at 4× salary, enhanced parental leave.
Flexibility: Hybrid working – 2 to 3 days in the Albert Embankment office.
Development: Annual learning budget, plus access to the Social Value Academy. Six paid volunteering days per year.
Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme (including face‑to‑face counselling), cycle to work scheme.
Leave: 25 days holiday plus UK bank holidays, your birthday off, and annual increases after 3 years’ service.
WORKING ARRANGEMENTS
Location: Walworth Town Hall, SE17 1RS (Elephant & Castle)
Contract: Permanent | Full‑time
Working pattern: Hybrid – 2 to 3 days in the office per week
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Customer Delivery Executive employer: Social Value Portal
Contact Detail:
Social Value Portal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Executive
✨Tip Number 1
Get to know the company inside out! Research Social Value Portal, their mission, and how they deliver social value. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Delivery Executive. Highlight your client-facing skills and any relevant project management experience to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Delivery Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client-facing roles, especially in SaaS or platform businesses. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love a good problem-solver, so let us know how you’ve made a difference!
Highlight Your Communication Skills: Since this role involves liaising with clients and cross-functional teams, emphasise your communication and stakeholder management abilities. We want to know how you keep everyone on the same page!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Social Value Portal
✨Know the Company Inside Out
Before your interview, make sure you research Social Value Portal thoroughly. Understand their mission, values, and the impact they’ve made in the social value space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Client-Facing Experience
Since this role is all about managing client relationships, be ready to discuss your previous experiences in client-facing roles. Prepare specific examples where you successfully drove adoption or resolved issues for clients, as this will demonstrate your capability to excel in this position.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific client issues or challenges. Think of a few scenarios from your past work where you identified a problem, implemented a solution, and achieved a positive outcome. This will highlight your problem-solving mindset and ability to deliver results.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with a friend or family member. Focus on explaining complex ideas simply, as you may need to do this when conducting training sessions or workshops.