At a Glance
- Tasks: Manage contracts and support customer queries in a dynamic team environment.
- Company: Join the UK's leading social value platform making a real impact.
- Benefits: Competitive salary, hybrid work, generous holiday, and wellness perks.
- Other info: Enjoy professional development and 6 paid volunteering days each year.
- Why this job: Be part of a mission-driven team unlocking social value across the UK.
- Qualifications: Experience in administration or customer service; strong communication skills.
Behind the UK's leading social value platform is a team that keeps every contract running smoothly. This is your chance to be part of it.
About Social Value Portal
Social Value Portal (SVP) has been measuring and reporting social value since 2014. Now the UK's market leader, it gives organisations across the public, private, and voluntary sectors the tools to track and maximise real-world impact. To date, SVP has helped unlock over £74 billion in social value across the UK.
The role
This Contract Management Executive role sits in the Support and Delivery team, reporting to the Customer Operations Manager. You'll process Contract Award Forms, manage supplier registrations, and handle contract value queries. It's a structured, methodical role where accuracy and consistency directly support how the business operates.
You’ll:
- Process Contract Award Forms and follow up on any outstanding supplier responses
- Manage customer and supplier queries through Salesforce case management
- Ensure supplier registrations are accurate and complete before handover to onboarding
- Support accounts with contract value and invoice queries, escalating where needed
- Keep engagement records up to date for full team visibility
- Act as escalation point for frontline account queries and customer issues
- Support with sending contracts for the sales team where applicable.
What you’ll bring
Essential
- Experience in administration, customer service, or a coordination role
- Proficiency Microsoft Office, especially Excel.
- Excellent communication skills, both written and verbal.
- A meticulous approach to work, with the ability to manage multiple tasks simultaneously whilst meeting deadlines and SLAs.
- A proactive attitude and the ability to adapt in a fast-paced environment.
Useful, not essential
- Experience in contract management or financial monitoring.
- Familiarity with Salesforce or a similar CRM platform
- An awareness of public sector contracting or procurement
Benefits and culture
- Financial: Pension matched to 5%, life assurance at 4x salary, retail discounts with 200+ brands.
- Flexibility: Hybrid working (2–3 days in the London office), 25 days holiday plus bank holidays, your birthday off, enhanced parental leave.
- Development: Accredited training through The Knowledge Academy and access to the SVP learning academy.
- Wellbeing: Private medical insurance (WPA), 24/7 Employee Assistance Programme, independent financial advice through Mintago.
- Social: 6 paid volunteering days per year.
Working arrangements
Location: London (Elephant and Castle) – Hybrid: 2–3 days in the office per week
Contract: Permanent – Full-time – 9:00am–5:30pm
How to apply
Organised, methodical, and ready to get started? Click to apply and one of our team will be in touch.
Contract Management Executive employer: Social Value Portal
Social Value Portal is an exceptional employer, offering a vibrant work culture in the heart of London that prioritises social impact and employee development. As a Customer Delivery & Social Value Specialist, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful difference in the private sector while building lasting relationships with clients.
