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- Tasks: Support clients and suppliers in their social value journey through training and customer support.
- Company: Join Social Value Portal, the UK's leader in social value measurement since 2014.
- Benefits: Enjoy hybrid working, private medical insurance, and a £400 annual learning budget.
- Why this job: Make a real impact while enjoying flexible work-life balance and a supportive culture.
- Qualifications: Experience in customer support or SaaS, with excellent communication and problem-solving skills.
- Other info: Six paid volunteering days per year to contribute to social impact.
Join Our Growing Team! We’re on a mission to deliver £100bn in social value, and we’re looking for a passionate and customer-focused individual to join Social Value Portal’s expanding team. If you thrive in a fast-paced environment, love working with customers, and want to help make a difference, we’d love to hear from you.
Enjoy a competitive salary, private medical insurance, and an annual learning budget!
Since launching in 2014, Social Value Portal has become the UK’s leader in social value measurement. Our innovative platform helps public, private, and voluntary sectors collaborate to deliver social impact. With Series B funding and ambitious growth plans, this is an exciting time to join our business.
Why Join Us?- Salary: £26,000–£33,000 (depending on role and experience)
- Location: Hybrid working from our London office (2–3 days per week onsite)
- Work-Life Balance: Flexible working, 25 days holiday, UK bank holidays, and your birthday off!
- Wellbeing Focus: Private medical insurance from day one and access to a 24/7 Employee Assistance Programme
- Career Growth: £400 annual learning budget, cycle-to-work scheme, and an electric vehicle salary sacrifice scheme
- Social Impact: Six paid volunteering days per year
You will be at the heart of our customer experience, supporting clients and suppliers through every step of their social value journey:
- Managing client relationships and ensuring smooth onboarding and engagement with our platform
- Delivering training webinars and customer workshops
- Providing first-line customer support via email, phone, and live chat
- Collaborating with cross-functional teams to improve processes and drive customer satisfaction
- Monitoring performance metrics and proactively addressing issues
- Previous experience in customer support, SaaS, or helpdesk roles
- Familiarity with CRM systems, ideally Salesforce
- Excellent communication and problem-solving skills
- Organised and detail-oriented with a customer-first mindset
- Experience delivering training or running webinars
If you’re ready to make a real impact in a growing, purpose-driven company, apply now!
Remote working/work at home options are available for this role.
Customer Support and Delivery Executive employer: Social Value Portal Ltd
Contact Detail:
Social Value Portal Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Delivery Executive
✨Tip Number 1
Familiarise yourself with Social Value Portal's mission and values. Understanding their focus on social impact will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Brush up on your knowledge of CRM systems, particularly Salesforce. Being able to discuss your experience with these tools confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlighting specific instances where you've improved customer satisfaction will showcase your skills effectively.
✨Tip Number 4
Practice delivering a mock training session or webinar. This will not only boost your confidence but also demonstrate your ability to engage and educate customers, which is crucial for this role.
We think you need these skills to ace Customer Support and Delivery Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with managing client relationships and providing customer support.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer support, SaaS, or helpdesk roles. Highlight specific achievements that demonstrate your problem-solving skills and ability to deliver training or webinars.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer service and social impact. Mention why you want to work at Social Value Portal and how you can contribute to their mission of delivering social value.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Social Value Portal Ltd
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a client, as this role is all about delivering exceptional customer service.
✨Familiarise Yourself with the Company
Research Social Value Portal and understand their mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of delivering social value.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain a complex concept or resolve a hypothetical customer issue during the interview, so be ready to showcase your problem-solving abilities.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific customer situations. Think of scenarios where you had to manage difficult clients or deliver training, and be ready to explain your approach and the outcomes.
