Customer Delivery Executive Social Value Portal Ltd London, London, GB
Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private and voluntary sectors measure and maximise the social impact they create, using the gold-standard TOM System framework.
To date, the platform has helped unlock over £74bn of social value, and the business is scaling globally.
Benefits at a glance
- 25 days holiday + bank holidays + your birthday off
- Private medical insurance
- 6 paid volunteering days
- Annual learning budget
- Pension matched to 5%
The role
As a Customer Delivery Executive, you'll be the day-to-day point of contact for a portfolio of private sector members using the Social Value Portal platform. Reporting to the Customer Delivery Team Leader, you'll help clients build a year-round social value plan, so their evidence and reporting are ready when it counts.
What you'll be doing
- Train members on the TOM System and Social Value Portal platform
- Help clients build and deliver a year-round social value reporting plan
- Build and maintain strong relationships across a portfolio of private sector accounts and their supply chains
- Monitor usage and delivery metrics, flagging issues and driving improvement
- Extract and analyse platform data to produce social value reports and case studies
- Present updates to senior stakeholders, including social value leads and heads of social value
- Manage customer cases efficiently, keeping accurate records in the CRM
- Represent the voice of the customer internally, sharing feedback to improve the product
What you’ll bring
- Proven experience in a customer-facing role, ideally within the private sector, social value or ESG space
- Working knowledge of social value principles or ESG reporting frameworks
- Experience producing reports or presentations for clients or senior stakeholders
- Comfortable working with data, spotting trends and building case studies
- Experience using a CRM system, Salesforce is ideal
Useful not essential
- Familiarity with the TOM System framework
- Background in supply chain or client account management
- A genuine interest in technology, systems or AI tools
Benefits & culture
- Financial £30,000-£35,000 Base salary depending on experience, pension matched to 5%, life assurance at 4x salary, enhanced parental leave.
- Flexibility Hybrid, 2 to 3 days at Walworth Town Hall in Elephant & Castle.
- Development Annual learning budget, plus the Social Value Academy and six paid volunteering days a year.
- Wellbeing Private medical insurance, 24/7 Employee Assistance Programme, cycle to work scheme.
- Leave 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years.
Working arrangements
- Location Walworth Town Hall, Elephant & Castle, London
- Contract Permanent, full-time
- Working pattern Hybrid, 2 to 3 days in the office per week
Growing together. One hire at a time.
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Customer Delivery Executive employer: Social Value Portal Ltd
At Social Value Portal Ltd, we pride ourselves on being an excellent employer that values the impact of our work within the community. Our hybrid role offers a supportive work culture, competitive salary, and comprehensive benefits including 25 days holiday and private medical insurance, all while providing opportunities for professional growth in the heart of Rotherham. Join us to make a meaningful difference in local lives and be part of a team dedicated to turning social value commitments into tangible outcomes.
