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- Tasks: Support Social Security Scotland staff with HR advice and case management.
- Company: Join a team dedicated to dignity, fairness, and respect in the workplace.
- Benefits: Gain valuable HR experience while enjoying a supportive work culture.
- Why this job: Perfect for those passionate about helping others and developing HR skills.
- Qualifications: CIPD Associate Member or willingness to pursue relevant qualifications required.
- Other info: Attend information sessions to learn more about the role and application process.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for helping and supporting people? Are you looking to develop your career within Human Resources? If you are then our People Advice and Support Officer role may be for you. This is a crucial role which delivers professional, efficient and effective Human Resource advice and guidance to support Social Security Scotland staff at all levels. This will include case management of conduct, performance and attendance procedures. As an Adviser, you will work closely with line managers across the organisation, providing them with invaluable coaching and support to ensure they fulfil the people management aspects of their roles in adherence to our core values of dignity, fairness and respect. You will have a positive approach with an innate ability to connect with people, embodying teamwork and tackling HR challenges with confidence and composure.
Responsibilities
- Managing and monitoring the People Advice and Support email inbox, ensuring all HR queries are actioned appropriately in a timely manner.
- End to end HR case management, coaching and monitoring, applying risk analysis throughout.
- Conducting formal HR meetings, ensuring all guidance is followed and individual circumstances have been considered in order to arrive at a fair and reasonable outcome.
- Ensuring that equality and diversity considerations are included in all advice and guidance given in relation to people management.
- Identifying and working with line managers to ensure HR advice and guidance is discussed at the earliest opportunity.
- Knowledge of employment law and GDPR legislation.
- Building capability within the business either through the delivery of awareness sessions or by supporting Learning Team colleagues in the delivery of learning events.
- General administration tasks in relation to the smooth running of the People Advice and Support Team. This may include Freedom of Information and Subject Access Requests.
Qualifications
- Associate Member of the CIPD or currently working or be willing to work towards an appropriate qualification.
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each.
Experience
- Exposure to some experience of working with HR and employment policy and providing advice to customers in line with organisational policies and practices. Or relevant experience applying and using HR policy in a managerial position.
- Experience with conflict resolution, deescalating situations and building trust between parties.
Technical / Professional Skills
- Employee Relations: People policies - Foundation Level - What people policies are in place in your organisation and how they support employee relations practices.
- Employment law – Foundation Level - Key employment/labour law.
Behaviours
- Making Effective Decisions (Level 2)
- Communicating and Influencing (Level 2)
- Working Together (Level 2)
- Delivering at Pace (Level 2)
How to apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profiles above. If invited for further assessment, this will consist of an interview and an assessment in the form of a role play.
Please note that if there are a high number of applications we will conduct an initial sift based on the first experience: Exposure to some experience of working with HR and employment policy and providing advice to customers in line with organisational policies and practices. Or relevant experience applying and using HR policy in a managerial position. Only candidates who pass the initial sift will have their applications fully assessed. We aim to provide feedback on request. However, if we receive a large number of applications it will not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session
We are holding two candidate information sessions for this role to provide you with information about the application and interview process as well as further information on the role and team.
These sessions will be held on the following dates:
- Monday 30th June 18:00 - 19:00
- Monday 7th July 13:00 - 14:00
Expected Timeline (subject to change)
- Closing date - 10th July (23:55)
- Sift – w/c 14th July
- Interview – w/c 28th July
- Location – face to face in Dundee or Glasgow
People Advice and Support Advisor employer: Social Security Scotland
Contact Detail:
Social Security Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Advice and Support Advisor
✨Tip Number 1
Familiarise yourself with the key HR policies and employment laws relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Attend the candidate information sessions we’re hosting. This is a great opportunity to ask questions, gain insights about the role, and show your enthusiasm for joining our team.
✨Tip Number 3
Prepare for the role play assessment by practising common HR scenarios. This will help you feel more confident and showcase your problem-solving skills during the interview process.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
We think you need these skills to ace People Advice and Support Advisor
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and qualifications required for the People Advice and Support Advisor role. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Use it to provide specific examples of your experience in HR, particularly in areas like conflict resolution and employee relations. Make sure to address the Success Profiles elements directly, demonstrating how you meet each one.
Highlight Relevant Experience: In your CV, focus on any previous roles or experiences that relate to HR policies and practices. If you've managed HR cases or provided advice in a managerial position, be sure to detail these experiences clearly.
Proofread Your Application: Before submitting, take the time to proofread your CV and supporting statement. Look for any spelling or grammatical errors, and ensure that your documents are clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Social Security Scotland
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a People Advice and Support Advisor. Familiarise yourself with HR policies, case management procedures, and the importance of equality and diversity in your advice.
✨Showcase Your Experience
Prepare to discuss your previous experience in HR or related fields. Highlight specific examples where you've successfully managed HR cases, resolved conflicts, or provided guidance to managers, demonstrating your ability to apply HR policies effectively.
✨Demonstrate Communication Skills
As this role requires effective communication and influencing skills, practice articulating your thoughts clearly. Be ready to explain how you would approach coaching line managers and handling sensitive HR matters with professionalism.
✨Prepare for Role Play
Since the interview includes a role play assessment, think about potential scenarios you might face in the role. Practice responding to HR queries or conducting a mock meeting to showcase your problem-solving and decision-making abilities.