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For Companies At a Glance
- Tasks: Support staff with HR advice, manage queries, and conduct formal meetings.
- Company: Join Social Security Scotland, a vital government agency dedicated to supporting communities.
- Benefits: Enjoy a full-time role with opportunities for professional development and a supportive work culture.
- Why this job: Make a real impact by helping people while growing your HR skills in a collaborative environment.
- Qualifications: CIPD Associate Member or willingness to pursue relevant qualifications; HR experience preferred.
- Other info: Attend our info sessions to learn more about the role and application process.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for helping and supporting people? Are you looking to develop your career within Human Resources? If you are then our People Advice and Support Officer role may be for you. This is a crucial role which delivers professional, efficient and effective Human Resource advice and guidance to support Social Security Scotland staff at all levels. This will include case management of conduct, performance and attendance procedures.
As an Adviser, you will work closely with line managers across the organisation, providing them with invaluable coaching and support to ensure they fulfil the people management aspects of their roles in adherence to our core values of dignity, fairness and respect. You will have a positive approach with an innate ability to connect with people, embodying teamwork and tackling HR challenges with confidence and composure.
Responsibilities
- Managing and monitoring the People Advice and Support email inbox, ensuring all HR queries are actioned appropriately in a timely manner.
- End to end HR case management, coaching and monitoring, applying risk analysis throughout.
- Conducting formal HR meetings, ensuring all guidance is followed and individual circumstances have been considered in order to arrive at a fair and reasonable outcome.
- Ensuring that equality and diversity considerations are included in all advice and guidance given in relation to people management.
- Identifying and working with line managers to ensure HR advice and guidance is discussed at the earliest opportunity.
- Knowledge of employment law and GDPR legislation.
- Building capability within the business either through the delivery of awareness sessions or by supporting Learning Team colleagues in the delivery of learning events.
- General administration tasks in relation to the smooth running of the People Advice and Support Team. This may include Freedom of Information and Subject Access Requests.
Qualifications
- Associate Member of the CIPD or currently working or be willing to work towards an appropriate qualification.
Experience
- Exposure to some experience of working with HR and employment policy and providing advice to customers in line with organisational policies and practices.
- Relevant experience applying and using HR policy in a managerial position.
- Experience with conflict resolution, de-escalating situations and building trust between parties.
Technical / Professional Skills
- Employee Relations: People policies - Foundation Level - What people policies are in place in your organisation and how they support employee relations practices.
Behaviours
- Making Effective Decisions (Level 2)
- Communicating and Influencing (Level 2)
- Working Together (Level 2)
- Delivering at Pace (Level 2)
How to apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profiles above. If invited for further assessment, this will consist of an interview and an assessment in the form of a role play. Please note that if there are a high number of applications we will conduct an initial sift based on the first experience: Exposure to some experience of working with HR and employment policy and providing advice to customers in line with organisational policies and practices. Only candidates who pass the initial sift will have their applications fully assessed. We aim to provide feedback on request. However, if we receive a large number of applications it will not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session
We are holding two candidate information sessions for this role to provide you with information about the application and interview process as well as further information on the role and team. These sessions will be held on the following dates:
- Monday 30th June 18:00 - 19:00
- Monday 7th July 13:00 - 14:00
Expected Timeline (subject to change)
- Closing date - 10th July (23:55)
- Sift – w/c 14th July
- Interview – w/c 28th July
Location
Face to face in Dundee or Glasgow.
Seniority level
Associate
Employment type
Full-time
Job function
Human Resources
Industries
Government Administration
People Advice and Support Advisor employer: Social Security Scotland
Contact Detail:
Social Security Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Advice and Support Advisor
✨Tip Number 1
Familiarise yourself with the Success Profiles framework used by Social Security Scotland. Understanding the specific behaviours and skills they are looking for will help you tailor your approach during the interview and role play assessment.
✨Tip Number 2
Attend the candidate information sessions to gain insights directly from the team. This is a great opportunity to ask questions and understand what they value in a People Advice and Support Advisor.
✨Tip Number 3
Prepare for the role play assessment by practising common HR scenarios. Think about how you would handle conflict resolution or provide advice on HR policies, as these are key aspects of the role.
✨Tip Number 4
Network with current or former employees of Social Security Scotland if possible. They can provide valuable insights into the company culture and expectations, which can help you stand out during the selection process.
We think you need these skills to ace People Advice and Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the People Advice and Support Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong Supporting Statement: Your supporting statement should be no more than 1000 words and must clearly demonstrate how your skills, experience, and behaviours match the Success Profiles outlined in the job description. Use specific examples to illustrate your points.
Highlight Relevant Experience: Make sure to emphasise any previous HR experience, particularly in areas like employee relations, conflict resolution, and providing advice in line with organisational policies. This will help you stand out during the initial sift of applications.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in HR roles.
How to prepare for a job interview at Social Security Scotland
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a People Advice and Support Advisor. Familiarise yourself with HR policies, case management, and the importance of equality and diversity in your advice.
✨Showcase Your Experience
Prepare to discuss your previous HR experience, especially any relevant situations where you've provided advice or managed conflicts. Use specific examples to demonstrate your skills in line with the Success Profiles.
✨Practice Role Play Scenarios
Since the interview includes a role play assessment, practice common HR scenarios. This will help you feel more confident in demonstrating your problem-solving and communication skills during the interview.
✨Emphasise Teamwork and Communication
Highlight your ability to work collaboratively with line managers and other teams. Be ready to discuss how you’ve effectively communicated HR advice in the past and how you build trust with colleagues.
