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- Tasks: Support clients in applying for benefits through calls, web chat, and emails.
- Company: Join Social Security Scotland and make a real difference in people's lives.
- Benefits: Gain valuable experience, flexible working hours, and potential for permanent role.
- Why this job: Help others while developing your communication skills in a dynamic environment.
- Qualifications: Excellent communication skills and a passion for helping people.
- Other info: Opportunity for career growth and a supportive team atmosphere.
The predicted salary is between 24000 - 28000 £ per year.
This is a Fixed Term Appointment opportunity for approx. 6 months with the possibility of extension or permanency depending on business requirements.
Location: Dundee or Glasgow
As a Client Advisor for Social Security Scotland, you will make a real difference to the people across Scotland by supporting them to apply for our benefits. Client Advisors need to have excellent communication skills to engage with people, primarily through telephone calls, but also through web chat, letter and email, providing a friendly and high standard of service.
Responsibilities
- You will provide professional, accurate support to clients through inbound and outbound calls, ensuring every interaction is friendly, clear and helpful.
- You will communicate confidently across multiple channels, including webchat and email while offering a consistent and high-quality service.
- You will process client applications efficiently, checking details carefully, ensuring all necessary information is provided, and keeping cases moving smoothly.
- You will manage key client actions, including processing payments, updating case notes, responding to requests and coordinating appointment bookings.
- You will maintain accurate, up to date records and support the creation of client letters and documentation.
- You will handle sensitive and personal information with complete confidentiality, safeguarding client and colleague data at all times.
- You will contribute to service improvement by recording client feedback and helping to resolve or escalate queries and complaints appropriately.
- You will work collaboratively within a wider team, supporting colleagues and Team Managers to deliver an effective, high-quality service for every client.
If you would like to find out more about this role, please feel free to attend one of Information Sessions. Full details of these and how to apply can be found at our website.
Impactful Multichannel Client Advisor (6-Month FTC) employer: Social Security Scotland
Contact Detail:
Social Security Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Impactful Multichannel Client Advisor (6-Month FTC)
✨Tip Number 1
Get to know the company! Research Social Security Scotland and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients through calls, web chat, and emails, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be proactive during the application process! If you have questions or need clarification, don’t hesitate to reach out. It shows initiative and can help you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the team you'll be working with.
We think you need these skills to ace Impactful Multichannel Client Advisor (6-Month FTC)
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about engaging with clients, make sure your application highlights your communication skills. Use examples that showcase how you've effectively interacted with people in the past, whether through calls, emails, or web chats.
Be Detail-Oriented: As a Client Advisor, you'll need to process applications accurately. In your written application, emphasise your attention to detail and provide instances where you've successfully managed important information or documentation.
Demonstrate Your Passion for Helping Others: We want to see that you genuinely care about making a difference. Share stories in your application that reflect your commitment to helping others, especially in challenging situations. This will resonate well with our mission at StudySmarter.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure we receive your details directly and can consider you for the role. Plus, you'll find all the info you need there to make your application stand out.
How to prepare for a job interview at Social Security Scotland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Advisor and the services provided by Social Security Scotland. Familiarise yourself with common benefits and the application process so you can speak confidently about how you would assist clients.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios where you handle client queries over the phone or via web chat to demonstrate your ability to engage effectively.
✨Be Personable and Approachable
During the interview, let your friendly personality shine through. Remember, the job is about helping people, so convey your passion for providing excellent service and your commitment to making a difference in clients' lives.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult client or processing sensitive information. Think of examples from your past experiences that highlight your problem-solving skills and ability to maintain confidentiality.