Social Security Scotland is seeking a Client Manager or Client Experience Officer to support the delivery of benefits across Scotland. You will review applications, make award decisions, and explain outcomes while handling sensitive information with care.
The role emphasizes accuracy, timely decisions, and strong stakeholder communication in a hybrid Glasgow-based team. Successful candidates will work within the Client Services Delivery division, upholding dignity, fairness, and respect, and
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Client Benefits Decision Specialist in Glasgow employer: Social Security Scotland
Social Security Scotland is an exceptional employer, offering a supportive and inclusive work environment that values diversity and innovation. As part of the UK Civil Service, employees benefit from competitive pay, flexible working options, and opportunities for professional growth while contributing to meaningful public services that impact lives across Scotland. With a focus on collaboration and continuous improvement, this role provides a unique chance to shape cloud-native solutions in a dynamic team setting located in either Glasgow or Dundee.
