At a Glance
- Tasks: Support clients in accessing benefits through face-to-face service and tailored one-to-one support.
- Company: Join Social Security Scotland, dedicated to serving local communities.
- Benefits: Enjoy 25 days annual leave, flexible working, and a Civil Service pension.
- Other info: Dynamic role with opportunities for personal growth and volunteering.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 27400 - 29000 £ per year.
To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients across the Highlands Local Authority area. There will be 2 posts on offer, specifically based within the Highlands area. The successful candidates must be prepared to travel across neighbouring Local Authority areas to meet client demand.
As a Client Support Advisor, you will build rapport and help people understand the benefits they may be entitled to and how to access them through tailored one-to-one support. Every day will be different, but one thing will always be the same – you will treat all clients with dignity, fairness and respect. You will be an ambassador for Social Security Scotland and provide a visible presence across the local area.
You will have excellent communication skills to listen to clients and clearly explain the benefits they may be entitled to, helping them to complete online and paper applications. You will have good attention to detail to support clients through the application process and any follow-up actions relating to their case. We need you to be motivated, with the ability to travel to carry out home and outreach visits. You need to be able to work independently as well as part of a team. You will need to be independent and confident managing your own workload and diary to make the most of your day.
You will provide accurate advice to our clients, personally escalate complex enquiries and complaints, and signpost clients to additional support they may be entitled to. You will work in a shared environment with other agencies, so you need to be someone who can create and maintain strong relationships with local bodies to continuously improve the quality of our service. You will deal with clients sensitively and appropriately and uphold our values of dignity, fairness and respect. We will look to you to make sure services are provided on a value for money basis. You will need to abide by data protection regulations and make sure personal and sensitive information is secure at all times. You will be expected to have awareness of the benefits Social Security Scotland delivers and to signpost to other support organisations when appropriate. Relevant training will be provided.
Benefits
- Annual Leave - You will receive 25 days annual leave on joining us, increasing to 30 days after four full years of service, plus 11.5 public and privilege days of leave every year.
- A Civil Service Pension - This job comes with a Civil Service pension.
- Healthy work-life balance - Possibility of full-time, part-time, term-time, and job shares, with encouragement for flexible working.
- Discounts - A vast range of retail, travel and lifestyle discounts through our benefit scheme.
- Personal support - Our Employee Assistance Programme provides confidential, independent information and guidance 24/7.
- Volunteering special leave - Up to six days paid special leave a year for volunteering.
- Great locations - Bright and modern offices in Dundee and Glasgow designed with staff in mind.
Selection process details
Expected Timeline (subject to change): Sifting – w/c 24th November 2025; Interviewing – w/c 15th December 2025.
To apply, please submit an application form by clicking on the 'Apply at Advertisers Site' button. Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, EU nationals and family members with settled or pre-settled status under the European Union Settlement Scheme, individuals with limited or indefinite leave to remain eligible for EUSS, and Turkish nationals with accrued rights.
Diversity and Inclusion
The Civil Service is committed to attracting, retaining and investing in talent wherever it is found.
Client Support Advisor in Edinburgh employer: Social Security Scotland
Social Security Scotland is an exceptional employer, offering a supportive work culture that prioritises dignity, fairness, and respect for both clients and staff. With a focus on employee growth, we provide comprehensive training and flexible working arrangements, ensuring a healthy work-life balance. Our modern offices in the Highlands area are designed with staff well-being in mind, making it an ideal place to contribute meaningfully to the community while enjoying a range of benefits including generous leave and a Civil Service pension.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Research Social Security Scotland and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Support Advisor, you'll need to explain benefits clearly. Try role-playing with a friend or family member to get comfortable with the kind of conversations you'll be having with clients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Social Security Scotland.
We think you need these skills to ace Client Support Advisor in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Client Support Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role requires excellent communication, give examples in your application of how you've effectively communicated with clients or colleagues in the past. We want to see that you can listen and explain things clearly!
Attention to Detail is Key:Pay close attention to your application format and content. A well-structured application with no typos or errors shows us that you have the attention to detail we need for this role. Double-check everything before hitting submit!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us.
How to prepare for a job interview at Social Security Scotland
✨Know Your Benefits
Before the interview, make sure you have a solid understanding of the benefits that Social Security Scotland offers. Familiarise yourself with the types of support available and be ready to discuss how you can help clients navigate these options.
✨Showcase Your Communication Skills
As a Client Support Advisor, excellent communication is key. Practice explaining complex information in simple terms. You might even want to role-play with a friend to get comfortable with potential client scenarios.
✨Demonstrate Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was completing applications or managing sensitive information, be ready to highlight how this skill will benefit clients.
✨Emphasise Your Relationship-Building Skills
This role requires strong relationships with local bodies. Think of times when you've successfully collaborated with others. Be prepared to share these stories to show how you can create and maintain partnerships in the community.
