Closing Date - 9th November 2026 at 23:55
Job ID - 5345
Employment Type - Permanent
Overview
We currently have an opportunity for a Technical Delivery Manager to join our Digital Services team. This role will suit someone who is confident taking accountability for the performance of a delivery team and ensuring outcomes are achieved.
At this level, you will build and maintain teams, making sure they are motivated, collaborating effectively, and focused on delivering digital services. You will identify and remove obstacles, keep delivery momentum, and prioritise what matters most.
You will work in line with Social Security Scotland's delivery strategy and project management principles, and closely with a range of internal technical teams, suppliers, and stakeholders. You will have responsibility for coordinating the delivery of digital products and services across key platforms, ensuring technology is used to deliver high-quality business services for clients and colleagues.
The complexity and scope of delivery will vary depending on the programme or service area, but in every case, you will play a central role in ensuring successful delivery across the Agency's portfolio of change.
A Technical Delivery Manager is accountable for the performance of the team. At this role level, you:
- Build and maintain teams, ensuring they are motivated, collaborating and working well.
- Identify obstacles and help the team to overcome them.
- Focus the team on what is most important to the delivery of products and services.
- Encourage and facilitate continuous improvement of the delivery team.
- Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques.
- The complexity or breadth of products or teams will vary in this role, depending on the context.
Main Duties
- Apply and adapt effective delivery methods.
- Promote continuous improvement and resilience.
- Support teams in tracking delivery outcomes.
- Manage supplier and stakeholder relationships.
- Understand government processes and third-party dependencies.
- Manage stakeholder expectations and communication.
- Ensure compliance with service standards.
- Manage delivery priorities, pace and progress as well as proactively manage risks, issues and dependencies.
- Coach teams in adopting effective delivery practices.
- Use data to inform planning and decisions and resolve blockers and delivery challenges.
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
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Technical Delivery Manager (5345) in Dundee employer: Social Security Scotland
Social Security Scotland is an exceptional employer, offering a supportive and inclusive work environment that values diversity and innovation. As part of the UK Civil Service, employees benefit from competitive pay, flexible working options, and opportunities for professional growth while contributing to meaningful public services that impact lives across Scotland. With a focus on collaboration and continuous improvement, this role provides a unique chance to shape cloud-native solutions in a dynamic team setting located in either Glasgow or Dundee.
