At a Glance
- Tasks: Lead a team to ensure smooth operation of our Case Management System and improve service delivery.
- Company: Join Social Security Scotland, a forward-thinking organisation committed to social welfare.
- Benefits: Enjoy a permanent role with competitive pay, job security, and opportunities for professional growth.
- Other info: Be part of a Disability Confident Employer that values inclusivity and diversity.
- Why this job: Make a real difference in people's lives while shaping the future of application operations.
- Qualifications: Proven experience in application support and strong leadership skills required.
The predicted salary is between 57514 - 70294 £ per year.
Social Security Scotland is currently seeking a Lead Application Operations Engineer to join our Digital Services Branch, providing technical leadership and specialist expertise for our Case Management System (Cúram) and associated batch processing services.
As part of our Digital, Delivery and Change Division, you will lead a hybrid support team of in-house Application Operations Engineers and supplier System Business Analysts. Together, the team supports 17 benefit products delivered through the Case Management System, ensuring service availability, platform stability, integration processing, and the accurate generation of client payments.
As the senior operational lead and subject matter expert, you will drive incident triage and resolution across all priority levels, including complex and business-critical incidents. You will build and maintain technical capability within the team, lead problem resolution activities, and work closely with internal and external stakeholders to ensure reliable service delivery.
You will play a key role in improving service resilience, reliability and operational performance, while driving the maturity of monitoring, alerting, maintenance and support practices. This is a highly visible leadership role with the opportunity to shape the future direction of Application Operations Engineering, influence team growth and capability, and drive continuous improvement across the wider profession.
We are looking for candidates with strong hands-on application support experience, proven technical leadership skills, and a track record of leading teams that deliver critical business services.
A Lead Application Operations Engineer defines the application strategy and the strategy for security administration.
At this role level, you will:
- liaise with leads within IT operations on how applications are performing and changes that need to be put in place
- potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business)
Main Duties Responsibilities:
- Maintain secure configuration and accurate information, including the management of Cúram security and licence assets, ensuring the security, integrity and consistency of system components and information.
- Manage service components to ensure they continue to meet business needs, performance targets and user outcomes.
- Deal with high-impact, complex change requests, providing technical expertise to support service delivery and continuous improvement.
- Lead the investigation, resolution and prevention of incidents and problems, taking ownership of issues, identifying trends and root causes, determining remedies and preventative measures, and supporting their implementation.
- Initiate and monitor actions to investigate patterns and trends, proactively addressing risks and driving long-term service improvements.
- Effectively engage and consult with specialists and stakeholders where required to support problem resolution and decision-making.
- Identify opportunities to optimise processes, contribute to the implementation of improvements, and support the development and adoption of best practices.
- Develop and maintain operational frameworks, procedures, standards and documentation to support effective, secure and consistent service management.
- Lead the planning and coordination of system, functional, non-functional and user acceptance testing activities, providing expert guidance on test strategy and planning.
- Collaborate with user researchers, stakeholders and subject matter experts to understand and champion user needs, distinguishing between incidents and service requirements.
- Prioritise and define approaches to understanding user journeys and user stories, guiding others in user-centred practices and recommending appropriate tools and methods to support research and service improvement.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post.
SPM Lead Application Operations Engineer (4761) in Dundee employer: Social Security Scotland
Social Security Scotland is an exceptional employer, offering a supportive and inclusive work environment that values diversity and innovation. As part of the UK Civil Service, employees benefit from competitive pay, flexible working options, and opportunities for professional growth while contributing to meaningful public services that impact lives across Scotland. With a focus on collaboration and continuous improvement, this role provides a unique chance to shape cloud-native solutions in a dynamic team setting located in either Glasgow or Dundee.
StudySmarter Expert Advice🤫
We think this is how you could land SPM Lead Application Operations Engineer (4761) in Dundee
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Social Security Scotland or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Social Security Scotland.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Social Security Scotland.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Social Security Scotland that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace SPM Lead Application Operations Engineer (4761) in Dundee
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Social Security Scotland.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Social Security Scotland and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Social Security Scotland
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Social Security Scotland uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
