Closing Date - 23rd November 2026 at 23:55
Job ID - 5338
Employment Type - Permanent
Join Social Security Scotland at a pivotal point in its transformation journey. As Head of Delivery, you will lead the development of a modern, collaborative and outcome-focused delivery function, ensuring change initiatives are delivered effectively and aligned to strategic and ministerial priorities.
With responsibility for overseeing delivery performance, governance, risks and dependencies across a complex change portfolio, you will be instrumental in enabling successful transformation. This is an exciting opportunity to influence organisational direction, build delivery capability and drive a culture of continuous improvement that supports better outcomes for colleagues and citizens alike.
The Head of Delivery is accountable for the delivery of complex products and services that are delivered by multiple teams or have high technical or political risk.
At this role level, you will:
- Manage dependencies of varying complexity, potentially planning and feeding into larger programmes and portfolios.
- Remove blockers and manage risks, commercials, budgets and people.
- Balance objectives and redeploy people and resources as priorities change.
- Have an in-depth knowledge of Agile and other methodologies.
- Be responsible for understanding, managing and communicating to complex stakeholder groups, balancing priorities.
- Have an awareness of the bigger picture.
- Support the Executive Team by overseeing the delivery of their vision for the programme.
- Support and coach delivery managers.
Main Duties
- Coach and lead teams in Agile and Lean practices, ensuring alignment with Agency goals.
- Continuously innovate and tailor methodologies to optimise delivery effectiveness.
- Mediate between stakeholders at all levels, managing expectations and moderating discussions on high-risk and complex topics.
- Represent the Delivery and Change division effectively to diverse audiences, both internally and externally, ensuring clear communication of goals and priorities.
- Resolve high-level issues between teams or departments, using strong mediation skills and coaching abilities.
- Coach the organisation on team dynamics and conflict resolution, fostering collaboration and supportive relationships.
- Ensure financial accountability and transparency, aligning expenditure with priorities.
- Lead teams through the full product life cycle, finding and managing risks across all stages and providing guidance and support as needed.
- Develop sustainable support models and coach others in life cycle management practices.
- Optimise team delivery flow and address complex risks, issues, and dependencies to keep momentum and meet delivery targets.
- Find innovative solutions to unblock issues and overcome obstacles, ensuring continuous progress towards programme goals.
- Find and streamline organisational processes to improve efficiency and effectiveness, ensuring alignment with programme objectives.
- Guide teams through the implementation of new processes, providing coaching and support to maximise effectiveness.
- Lead strategic planning processes, finding dependencies and coordinating delivery across services to ensure alignment with programme goals.
- Coach other teams in planning methodologies, providing expertise and support to optimise planning processes.
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
Please see full advert on www.jobs.gov.scot for details
Head of Delivery (5338) in Dundee employer: Social Security Scotland
Social Security Scotland is an exceptional employer, offering a supportive and inclusive work environment that values diversity and innovation. As part of the UK Civil Service, employees benefit from competitive pay, flexible working options, and opportunities for professional growth while contributing to meaningful public services that impact lives across Scotland. With a focus on collaboration and continuous improvement, this role provides a unique chance to shape cloud-native solutions in a dynamic team setting located in either Glasgow or Dundee.
