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- Tasks: Support clients in applying for benefits through calls, web chat, and emails.
- Company: Join Social Security Scotland and make a difference in people's lives.
- Benefits: Fixed term role with potential for extension, plus valuable experience.
- Why this job: Help others while developing your communication skills in a dynamic environment.
- Qualifications: Excellent communication skills and a passion for helping people.
- Other info: Opportunity to attend information sessions to learn more about the role.
The predicted salary is between 24000 - 28000 £ per year.
This is a Fixed Term Appointment opportunity for approx. 6 months with the possibility of extension or permanency depending on business requirements.
Location: Dundee or Glasgow
As a Client Advisor for Social Security Scotland, you will make a real difference to the people across Scotland by supporting them to apply for our benefits. Client Advisors need to have excellent communication skills to engage with people, primarily through telephone calls, but also through web chat, letter and email, providing a friendly and high standard of service.
Responsibilities
Are you someone who takes pride in helping others, communicates with confidence, and enjoys a role where no two days are the same? As a Client Advisor you will spend much of your time handling incoming and outgoing calls, supported by online channels such as webchat and email. You’ll balance this with focused time processing applications and managing important client information.
- You will provide professional, accurate support to clients through inbound and outbound calls, ensuring every interaction is friendly, clear and helpful.
- You will communicate confidently across multiple channels, including webchat and email while offering a consistent and high-quality service.
- You will process client applications efficiently, checking details carefully, ensuring all necessary information is provided, and keeping cases moving smoothly.
- You will manage key client actions, including processing payments, updating case notes, responding to requests and coordinating appointment bookings.
- You will maintain accurate, up to date records and support the creation of client letters and documentation.
- You will handle sensitive and personal information with complete confidentiality, safeguarding client and colleague data at all times.
- You will contribute to service improvement by recording client feedback and helping to resolve or elevate queries and complaints appropriately.
- You will work collaboratively within a wider team, supporting colleagues and Team Managers to deliver an effective, high-quality service for every client.
If you would like to find out more about this role, please feel free to attend one of Information Sessions. Full details of these and how to apply can be found at our website.
CSD Client Advisor (March 2026) employer: Social Security Scotland
Contact Detail:
Social Security Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSD Client Advisor (March 2026)
✨Tip Number 1
Get to know the company! Research Social Security Scotland and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients through calls, web chat, and emails, try role-playing with friends or family. This will boost your confidence and help you handle various scenarios smoothly.
✨Tip Number 3
Be proactive during the application process! If you have questions or need clarification, don’t hesitate to reach out. Engaging with the team shows your enthusiasm and commitment to the role.
✨Tip Number 4
Join the information sessions! These are a great opportunity to learn more about the role and meet potential colleagues. Plus, it’s a chance to ask any burning questions you might have before applying.
We think you need these skills to ace CSD Client Advisor (March 2026)
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about engaging with clients, make sure your application highlights your communication skills. Use examples that showcase how you’ve successfully interacted with people in the past, whether it’s through calls, emails, or web chats.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your points are easy to understand. We want to see that you can communicate effectively, just like you would in the role!
Highlight Your Problem-Solving Skills: As a Client Advisor, you’ll be handling various client queries and issues. Make sure to include examples in your application that demonstrate your ability to solve problems and provide excellent service under pressure.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at Social Security Scotland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Advisor and the services provided by Social Security Scotland. Familiarise yourself with common benefits and the application process so you can speak confidently about how you would assist clients.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios where you handle client queries over the phone or via web chat to demonstrate your ability to engage effectively.
✨Be Ready for Real-Life Scenarios
Prepare for situational questions that may come up during the interview. Think about past experiences where you’ve helped someone in need or resolved a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork
Highlight your ability to work collaboratively. Share examples of how you've supported colleagues in previous roles or contributed to team goals. This will show that you’re not just focused on individual performance but also on enhancing the overall service quality.