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- Tasks: Assist service users with referrals and identify risks while creating detailed reports.
- Company: Join a supportive team in the Adults Social Care sector.
- Benefits: Earn £20 per hour, enjoy hybrid working, and receive a laptop and phone.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and proficiency in MS Office required.
- Other info: Quick interview process with potential for a referral bonus.
The predicted salary is between 40000 - 40000 £ per year.
I am recruiting for a niche position that you may be very interested in. I am looking for the following:
- Adults Social Care Team - Specialist Customer Service Officer - Locum position - LONG TERM CONTRACT
- HYBRID Working (You will need to attend the centre in Oxford on Tuesday/ Wednesday - the rest working from home)
- You will be given a phone and laptop to complete work
- £20 per hour - Monday - Friday 9am - 5pm
- This will be a 3 - 6 month contract
- You will not need a DBS for this role - So quick interview and start
This role will be dealing with a high level of referrals daily, asking probing questions to service users who have made a referral to the council, and identifying any risk, and where the council can help. Using common sense and elaborating with the service user to give you enough details for you to type up a detailed report. Then allocating the report to your team leaders. You will also need to listen very clearly to identify any risk of complex safeguarding issues.
The role we are looking for you to fulfil is someone who can:
- Attend the Oxford office once a week
- Use MS Office including Teams - proficient with a laptop and confident to use associated systems, including a telephony system.
- Demonstrate excellent verbal, written communication skills with customers, stakeholders, and their peers/Team Leaders
- Work in a fast-paced contact centre
- Make decisions and learn quickly
- Have an awareness of Social Care & Safeguarding
If you know of anyone else that would be interested then please send them this email and ask them to send their CV to me ASAP. After 8 weeks of them working, you will earn a referral bonus of £250.
Customer Support Officer in Oxford employer: Social Personnel
Contact Detail:
Social Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer in Oxford
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with service users and stakeholders, being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your decision-making skills. Think of examples from your past experiences where you had to make quick decisions, especially in a fast-paced environment. This will demonstrate your ability to handle the demands of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Support Officer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Officer role. Highlight any relevant experience in social care or customer service, and don’t forget to mention your proficiency with MS Office and telephony systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your communication skills and ability to work in a fast-paced environment, as these are key for us.
Showcase Your Decision-Making Skills: In your application, give examples of how you've made decisions in previous roles. This will show us that you can think on your feet and handle complex situations, which is crucial for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Don’t miss out on this opportunity!
How to prepare for a job interview at Social Personnel
✨Know Your Stuff
Before the interview, brush up on your knowledge of social care and safeguarding. Familiarise yourself with common issues that may arise in customer service within this sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since the role involves identifying risks and understanding complex situations, practice active listening techniques. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will demonstrate your ability to engage with service users effectively.
✨Show Off Your Tech Skills
As you'll be using MS Office and telephony systems, be prepared to discuss your experience with these tools. If possible, mention specific examples of how you've used them in previous roles. This will reassure the interviewer that you're tech-savvy and ready to hit the ground running.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle a referral or identify risks. Think of examples from your past experiences where you've successfully navigated similar situations. This will showcase your decision-making skills and ability to learn quickly.