Housing Officer

Housing Officer
Sector: Local Authority
Location: West London
Reports to: Housing Manager
Contract: 3 to 6-month ongoing contract
Start: ASAP
Hours: Monday to Friday, 9am to 5pm (on site 5 days per week)
Pay: 27.96 per hour (Umbrella)

Overview
A local authority is seeking an experienced Housing Officer to manage tenancies, resolve estate issues, and support local communities. You must have proven experience working in Housing for a local authority or housing association.

Key responsibilities

• Manage a patch of general needs, sheltered, and leasehold properties.
• Support vulnerable residents and connect them to local services.
• Build strong resident relationships and encourage community involvement.
• Conduct tenancy audits and regular home visits.
• Identify and report fire safety issues.
• Work with the voids team to reduce turnaround times.
• Complete tenancy sign-ups and explain key tenancy terms.
• Provide housing advice and support moves, transfers, and mutual exchanges.
• Investigate tenancy fraud, illegal subletting, and breaches.
• Manage tenancy changes, successions, and joint applications.
• Lead on anti-social behaviour cases and work with partner agencies.
• Respond quickly to domestic violence cases and make referrals.
• Prepare legal cases, serve notices, and represent the authority in court.
• Lead multi-agency and safeguarding meetings.
• Support tenant and resident associations.
• Respond to estate emergencies and complaints quickly and effectively.
• Supervise Housing Support Officers and deputise for the Housing Manager.
• Attend occasional evening meetings and community events.

Interviews will take place as soon as possible, with a view to an immediate start. This is an excellent opportunity to step into a busy, rewarding role and make a real difference within the community