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- Tasks: Support adults in social care by listening to 999 call transcripts and guiding the team.
- Company: Join a niche team in Oxfordshire with a focus on social care.
- Benefits: Earn £22 per hour, enjoy hybrid working, and receive a referral bonus.
- Why this job: Make a real difference in people's lives while working flexibly from home.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Quick interview process with excellent career development opportunities.
I am looking for the following:
- Adults Social Care Team - Specialist Customer Service Officer - Locum position
- Based in Oxfordshire Contact Centre - HYBRID Working (You will need to attend the centre on Tuesday/ Wednesday - the rest working from home)
- £22 per hour - Monday - Friday 9am - 5pm
- This will be a 3 - 6 month contract
- Will not need a DBS for this role - So quick interview and start
You will be listening to transcripts via 999 calls and signposting for the social care team to follow up on. You will be reporting into the Customer Engagement Manager in the Adult Social Care service.
If this is a role for you then please URGENTLY send your CV to me, and confirmation of when you could interview (Teams Interview) and start.
If you know of anyone else that would be interested then please send them this email and ask them to send their CV to me ASAP. After 8 weeks of them working, you will earn a referral bonus of £250.
Customer Support Officer employer: Social Personnel
Contact Detail:
Social Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Brush up on customer service skills, especially in social care, so you can show us you're the perfect fit for the team.
✨Tip Number 2
Practice common interview questions related to customer support. We want to see how you handle tricky situations, so think of examples from your past experiences that highlight your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some questions for us! Asking about the team dynamics or the tools you'll be using shows your interest and helps you figure out if this is the right place for you.
✨Tip Number 4
Apply through our website for a smoother process. It’s quick and easy, and we’ll have all your details in one place, making it easier for us to get back to you about the next steps!
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the Customer Support Officer role. We want to see how your background fits with the needs of the Adults Social Care Team, so don’t be shy about showcasing relevant experiences!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re a great fit for this position. Remember, less is often more!
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love candidates who are excited about helping others, especially in a social care context. A little enthusiasm can go a long way!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Social Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Officer in the Adult Social Care Team. Familiarise yourself with the types of calls you'll be handling and the importance of signposting for the social care team.
✨Showcase Your Communication Skills
As this role involves listening to 999 call transcripts, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific customer service challenges, particularly in a social care context. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Adaptability
Since this is a hybrid role, emphasise your ability to work both in the office and from home. Share experiences where you've successfully adapted to different working environments or schedules, showcasing your flexibility and reliability.