Salary: £30,000 - £38,000 per annum (depending on experience)
Start Date: Tuesday 1 September 2026
Founded in 2019, Social Loop is a boutique digital marketing agency based in Harrogate, North Yorkshire. We work with ambitious ecommerce and consumer brands across the UK and internationally, helping them grow through Amazon, Shopify, paid media, content creation, email marketing, social media, and digital strategy.
We're a close-knit, ambitious team that combines creativity with performance. We pride ourselves on delivering exceptional results whilst maintaining a collaborative, supportive culture where everyone has the opportunity to develop and progress.
About the Role
- We're looking for a CRM & Ecommerce Manager to join our growing team and take ownership of one of our fastest-growing service areas.
- This role is ideal for someone who loves ecommerce, understands customer journeys, and enjoys using email marketing and automation to drive revenue and customer retention.
- You'll work across a portfolio of ecommerce brands, helping to create, manage and optimise email marketing campaigns, automated flows, customer segmentation, and ecommerce marketing initiatives.
- Working closely with our content, paid media, design and account management teams, you'll play a key role in helping our clients grow their online sales and maximise customer lifetime value.
What You'll Be Responsible For
CRM & Email Marketing
- Managing email marketing campaigns across multiple ecommerce brands
- Building and optimising automated customer journeys and flows
- Creating campaign calendars and promotional schedules
- Segmenting customer audiences to improve performance
- Monitoring campaign performance and making recommendations for improvement
- Conducting A/B testing across subject lines, content, offers, and automations
- Supporting list growth and customer retention initiatives
Automations & Customer Journeys
- Building and managing flows
- Identifying opportunities to improve customer experience and conversion rates
- Mapping customer journeys and improving lifecycle marketing activity
Ecommerce Support
- Assisting with product launches and promotional campaigns
- Reviewing customer behaviour and identifying growth opportunities
- Collaborating with paid media and content teams to maximise campaign performance
Reporting & Insights
- Producing monthly reports and performance summaries
- Analysing customer data and campaign results
- Providing recommendations based on insights and performance trends
- Staying up to date with ecommerce and CRM best practices
What We're Looking For
- 3+ years' experience in CRM, Email Marketing, Ecommerce or a similar role
- Experience using Klaviyo or a similar email marketing platform
- Understanding of customer lifecycle marketing and automation
- Strong organisational skills and attention to detail
- Excellent written communication skills
- Comfortable working with data and reporting on performance
- Ability to manage multiple projects and deadlines
- Positive attitude and willingness to learn
- Strong commercial mindset and focus on results
What You'll Get Working With Us
- Salary of £30,000 - £38,000 depending on experience
- Opportunity to work with exciting ecommerce and consumer brands
- Exposure to multiple areas of digital marketing
- Career progression opportunities within a growing agency
- Ongoing training and development
- Supportive and collaborative team environment
- Regular team socials and events
- Modern office in central Harrogate
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Ecommerce Manager in Harrogate
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Social Loop are looking for when hiring for a CRM & Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Social Loop for the CRM & Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Social Loop as a CRM & Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Social Loop’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a CRM & Ecommerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Social Loop, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Social Loop's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Social Loop. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Social Loop
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Social Loop uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Social Loop. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
