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- Tasks: Support women and children in a refuge, empowering them on their healing journey.
- Company: Join a compassionate team dedicated to making a positive difference.
- Benefits: Generous annual leave, pension contributions, and access to mental health support.
- Other info: Flexible working patterns and opportunities for training and development.
- Why this job: Make a real impact in the lives of those facing domestic abuse.
- Qualifications: Empathy, understanding of domestic abuse, and ability to work with diverse backgrounds.
The predicted salary is between 27000 - 37800 £ per year.
Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.
Shift Pattern: 37.5 hours per week Monday to Sunday on a rota which can range between 09:00 – 17:00 or 13:00 – 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.
About the Role
We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service. The role includes:
- Supporting residents with daily tasks
- Holding a caseload, conducting key work sessions which are personable to their needs
- Carry out regular welfare checks, safeguarding checks, and general living checks
- Encourage residents to take part in activities and events
- Keep support plans up to date on a regular basis
- Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
- Carry out general housing management support
About You
We\’re looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability and willingness to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Annual Staff Awards
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop‑in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change – Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please emailrecruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
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Support Mentor employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Mentor
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially around supporting women and children. This will help you connect your passion for empowerment with their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've shown empathy, problem-solving, or teamwork. These stories will showcase your skills and fit for the Support Mentor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to support those in need.
We think you need these skills to ace Support Mentor
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you and how your experiences align with our values of Ambition, Empowerment, Inclusivity, and Transparency.
Tailor Your Application: Make sure to customise your application for the Support Mentor role. Highlight your relevant experience with complex backgrounds and domestic abuse, showing us how you can make a positive difference in our residents' lives.
Show Your Passion: We’re looking for motivated individuals who genuinely care about supporting women and children. Share your passion for this work in your application, and let us know why you’re excited about joining our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered early in the process. We can’t wait to hear from you!
How to prepare for a job interview at Social Interest Group
✨Understand the Role
Before your interview, take some time to really understand what being a Support Mentor involves. Familiarise yourself with the key responsibilities and think about how your experiences align with them. This will help you articulate your passion for supporting women and children in challenging situations.
✨Show Empathy and Compassion
During the interview, be prepared to discuss how you’ve demonstrated empathy and compassion in past roles. Share specific examples of how you've supported individuals facing complex challenges. This will show that you not only understand the importance of these qualities but also embody them.
✨Highlight Your Flexibility
The role requires flexibility in working patterns, so be ready to discuss your availability and willingness to adapt. Mention any previous experiences where you had to adjust your schedule or approach to meet the needs of those you were supporting.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the support provided to staff, or the types of projects you might be involved in. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.