Service Manager

Are you passionate about making a difference in the lives of people affected by homelessness, complex needs, and involvement in the criminal justice system? Do you have the leadership skills to drive positive change in an innovative and supportive environment? If so, we have an exciting opportunity for you to join our team as a Service Manager overseeing our Accommodation Services and our Peer Mentoring Outreach Service.

We are a dynamic organisation committed to supporting individuals facing the most challenging circumstances, helping them rebuild their lives with dignity and independence. Our services provide vital accommodation, specialist support, and peer mentoring to those affected by homelessness, mental health issues, substance misuse, and contact with the criminal justice system.

ABOUT THE ROLE

As a Service Manager, you will play a pivotal role in leading our dedicated team to deliver high-quality, person-centered support for service users. You will oversee accommodation projects that provide safe and stable housing for individuals experiencing homelessness and ensure that tailored support is available for those with complex needs.

You will also manage our Peer Mentoring Outreach Service, which empowers individuals with lived experience to mentor and support those at risk. Through innovative and inclusive approaches, you will help foster resilience, self-confidence, and long-term positive outcomes for service users.

Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm with flexibility. Participation in the On-Call out of hours rota is also required., * Leadership & Management: Lead, motivate, and develop a team of staff and volunteers to provide high-quality services.

• Service Delivery: Oversee the provision of accommodation and outreach services, ensuring they meet the needs of individuals affected by homelessness, complex needs, and the criminal justice system.

• Partnership Working: Work collaboratively with statutory agencies, charities, and community organizations to coordinate support and build effective referral pathways.

• Budget & Compliance: Manage budgets, ensure compliance with relevant regulations and standards, and meet contractual obligations.

• Strategic Development: Drive continuous service improvement, implementing new initiatives to enhance outcomes and address the evolving needs of service users.

• Peer Mentoring Program: Oversee the peer mentoring program, providing guidance and support to mentors who use their lived experience to help others.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

To succeed in this role, you will be an experienced and compassionate leader with a track record of managing services for vulnerable groups. You will be confident in developing and implementing strategies, leading teams, and working collaboratively with a wide range of stakeholders., * Experience in managing services within the housing, homelessness, or social care sectors.

• Strong knowledge of complex needs such as mental health, substance misuse, and involvement in the criminal justice system.

• The ability to inspire and lead teams, fostering a positive, supportive, and inclusive environment.

• Excellent communication and partnership-building skills.

• A commitment to person-centered care and an understanding of trauma-informed approaches

• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software

We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What would we like, but not essential?

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

• Competitive salary and benefits package

• The opportunity to make a real impact on people’s lives

• 25 days annual leave, increasing with the length of service

• Ongoing Training and Development, including access to courses, upskilling, and progression plans

• Employee Assistance Programme, including counselling

• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing

• Eligibility to register with Blue Light Discount Card

• Life Assurance Scheme

• Cycle-to-work scheme

• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270