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- Tasks: Lead and motivate a team to support individuals overcoming personal challenges.
- Company: Join a mission-driven organisation focused on empowering marginalised communities.
- Benefits: Enjoy 25 days annual leave, training opportunities, and employee assistance programmes.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Experience in supporting complex needs and confident leadership skills required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
Overview
We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service. This is a great opportunity for current deputy service managers, or experienced support workers (and/or equivalent) looking for that next step. We are looking for a natural leader with experience in supporting people who have struggled with homelessness, substance use, mental health, and/or offending backgrounds. You will use your experience and knowledge to support and lead your team to deliver a seamless and supportive service to our residents, helping them overcome personal challenges and achieve their goals and milestones. You will have a passion for what we do, an understanding of the multiple needs of our residents, and a solutions-based approach to your work. This role is ideal for someone who is determined, takes pride in their work, and can motivate a diverse team.
Responsibilities
- Leading and motivating a team to deliver high-quality care and support
- Managing complex situations and driving service improvements
- Supporting a team who directly support individuals in their recovery journey
- Working closely with other teams and organisations to ensure the right support is provided
- Risk Management, Information Management, and Case Recording
- Property and Housing Management
- Financial Management
- Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
- Experience in frontline work, and now able to empower a team to deliver a seamless service
- Confident leadership skills and ability to inspire and motivate a team. While you\’ll have support from management, this role requires someone who can take ownership and lead with confidence
- Confidence in using IT; we use various systems and software, so a willingness to learn new IT skills and navigate computer systems is required
- Ability to drive the service forward and implement improvements
- Confidence in managing complex situations and making decisions
- Ability to work at pace, use initiative, make decisions, and take a proactive approach
- Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity
Benefits and Additional Information
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement
Equity, Diversity and Inclusion
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We actively encourage applications from individuals from a diverse range of backgrounds, particularly those with lived experience. We approach any emerging issues with empathy and sensitivity. Want to know how we work? We invite you to view our Theory of Change video and related information on our website: Theory of Change – Social Interest Group.
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Service Manager employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals experiencing homelessness, mental health issues, and substance use. Understanding these complexities will not only help you relate to potential team members but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've motivated a team or managed complex situations. Prepare examples that highlight your ability to inspire others and drive service improvements, as this is crucial for the Service Manager position.
✨Tip Number 3
Research our organisation's values of Ambition, Empowerment, Transparency, and Inclusivity. Be ready to discuss how your personal values align with ours, as cultural fit is essential for us when selecting candidates for leadership roles.
✨Tip Number 4
Network with professionals in the supported housing sector. Attend relevant workshops or seminars to connect with others in the field. This can provide valuable insights and may even lead to recommendations that could strengthen your application.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Manager position. Reflect on your own experiences and how they align with the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in supporting individuals with complex needs. Emphasise your leadership skills and any specific achievements that demonstrate your ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation's mission. Use specific examples from your past work to illustrate how you can contribute to the team and support residents effectively.
Showcase Your Values: In your application, reflect on how your personal values align with the organisation's commitment to Equity, Diversity, and Inclusion. Mention any relevant experiences that demonstrate your understanding and support of these values.
How to prepare for a job interview at Social Interest Group
✨Show Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully inspired others or managed a team through challenging situations.
✨Understand the Needs of Residents
Familiarise yourself with the specific challenges faced by individuals with complex needs, such as homelessness or mental health issues. Be ready to discuss how you would approach supporting these residents and what strategies you would implement to help them achieve their goals.
✨Highlight Your Problem-Solving Abilities
This role requires a solutions-based approach. Think of instances where you've effectively managed complex situations or driven service improvements. Be prepared to share these examples during your interview to showcase your proactive mindset.
✨Align with Company Values
Study the organisation's values of Ambition, Empowerment, Transparency, and Inclusivity. Reflect on how your personal values align with theirs and be ready to discuss this alignment in your interview, demonstrating your commitment to their mission.
