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- Tasks: Lead a team supporting residents facing addiction and homelessness, ensuring high-quality service delivery.
- Company: Join Social Interest Group, a not-for-profit transforming lives through empowering change across London.
- Benefits: Enjoy 25 days annual leave, pension contributions, mental health support, and discounts on events.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: Previous leadership experience and knowledge of substance misuse are essential; flexibility is key.
- Other info: This role requires stair access; apply early as the job may close soon.
The predicted salary is between 30000 - 42000 £ per year.
Service Manager
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Job Title:Service Manager
Location:Based in Ealing, West London. Please note that unfortunately, this service does not have step free access.
Salary:£37,500
Shift Pattern:37.5 hours per week Monday to Friday on a rota working 09:00 – 17:00 across two West London services, located 5 mins away from each other. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.
About the role
Are you passionate about empowering people to overcome challenges and transform their lives? This role supports residents in temporary housing who are facing challenges with substance misuse. As a Service Manager, youll lead a dedicated team, making sure we deliver high quality support, performance and improvements across our service whilst representing values of the organisation. You\’ll play a hands on role in supporting individuals facing addiction, homelessness, and complex needs guiding them towards stability, independence, and brighter futures.
Churchfield and Cherington provide supported housing for people facing addiction and homelessness. Churchfield accommodates 12 residents and offers 24/7 temporary support for those in active addiction, while Cherington accommodates 5 residents helps abstinent residents rebuild their lives and rejoin the community. The service is across 4 floors, so applicants must be able to use stairs for welfare and room checks. Please note: the exact address is withheld due to the nature of the service, but it\’s based in the Ealing/Hanwell area. Youll help ensure the service meets all contract and regulatory compliance, supporting the Head of Service with monitoring and development.
The role includes:
- Key focus of this role will be overseeing support related to substance misuse, ensuring effective interventions and pathways for service users
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly substance misuse and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system
- Previous leadership experience
- Experience of working with confidently and ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting
- Ability to motivate and empower a team to achieve service KPI\’s through direct leadership
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Discounted tickets for music events, shows, sports and more through Tickets for Good
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of ChangeFurther details can be found on our website here:Theory of Change – Social Interest Group – Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite.
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Service Manager employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals dealing with substance misuse and homelessness. Understanding these issues will not only help you connect with the team but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Highlight any previous leadership experience you have, especially in social care or similar environments. Be prepared to discuss how you've motivated teams and managed complex situations, as this will be crucial for the Service Manager position.
✨Tip Number 3
Research the Social Interest Group's values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good cultural fit for the organisation.
✨Tip Number 4
Prepare examples of how you've successfully implemented change or improvements in previous roles. This could include enhancing service delivery or developing new processes, which is key for the operational focus of the Service Manager role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Manager. Familiarise yourself with the challenges faced by residents in temporary housing and how your experience aligns with the role.
Tailor Your CV: Customise your CV to highlight relevant experience in leadership, substance misuse support, and team management. Use specific examples that demonstrate your ability to empower individuals and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting individuals facing addiction and homelessness. Mention your understanding of trauma-informed care and how you can contribute to the organisation's mission.
Highlight Relevant Skills: In your application, emphasise skills such as risk management, financial oversight, and IT proficiency. Make sure to provide examples of how you've successfully used these skills in previous roles.
How to prepare for a job interview at Social Interest Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Manager, especially in relation to supporting individuals facing addiction and homelessness. Familiarise yourself with the specific challenges these residents face and think about how you can contribute positively.
✨Showcase Leadership Experience
Prepare to discuss your previous leadership roles and how they relate to managing a team in a challenging environment. Highlight any experience you have in motivating teams and achieving service KPIs, as this will be crucial for the role.
✨Demonstrate Empathy and Understanding
Be ready to talk about your understanding of the societal issues surrounding substance misuse and homelessness. Share any personal experiences or insights that demonstrate your empathy and commitment to supporting vulnerable individuals.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the organisation's approach to trauma-informed care or how they measure success in their services. It shows your genuine interest in the role and the organisation.
