At a Glance
- Tasks: Lead a team supporting residents reintegrating into the community post-prison.
- Company: Dynamic service focused on creating safer communities in Romford.
- Benefits: Generous annual leave, mental health support, and professional development opportunities.
- Other info: Flexible hours with opportunities for career growth and recognition.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in service management and a passion for community support.
The predicted salary is between 30000 - 40000 £ per year.
Location: Romford, please note that this location does not have step free access.
Shift Pattern: 37.5 hours per week Monday to Friday on a rota varying between 08:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required. You will also take part in our out of hours on call service for managers.
About the Role
We are seeking a dedicated Deputy Service Manager to join our service based in Romford. Our service is an Independent Approved Premises commissioned by Criminal Justice Service (IAP) based in Havering. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will also support some day-to-day team responsibilities, including providing tailored support directly to residents. As a Manager, you will help drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma‑and psychologically informed environment. You will work collaboratively with the team, wider services, and external partners to ensure the service runs smoothly. We’re looking for a solution‑focused individual with experience in similar service environments, who can create a safe space for individuals to learn and grow, while continuing to embed trauma‑informed and psychologically informed practice that puts people and communities at the forefront.
Key Responsibilities Include:
- Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
- Encourage productivity, engagement, and wellbeing of the team through regular check‑ins, training, meetings, and supervisions.
- Support with day to day tasks within the service such as direct support to residents and supporting the team to deliver the best possible outcomes with their residents.
- Ensure Risk Management processes and policies are followed within the service.
- Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
- Striving to ensure excellence and quality in our service delivery.
- Financial Management of service budget with cost saving mechanisms.
About You
We’re seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will have experience of direct line management responsibility for the frontline care and support staff at your service. We’re looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
What we are looking for:
- Ability to provide high quality support and line management to staff.
- Ability to motivate and empower a team to achieve KPI's.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
- Ability to work flexibly to meet the demands and needs of the service.
- IT proficiency – we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Annual Staff Awards.
Deputy Service Manager in Romford employer: Social Interest Group
Join our dedicated team in Romford as a Deputy Service Manager, where you will play a vital role in supporting residents reintegrating into the community. We pride ourselves on fostering a supportive work culture that prioritises employee wellbeing and development, offering extensive training opportunities and a commitment to mental health support. With competitive benefits including generous annual leave, access to discounts, and a focus on creating a positive impact in the lives of others, this is an excellent opportunity for those looking to make a meaningful difference while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager in Romford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around supporting residents and creating safe communities. We want to see that passion shine through!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership and management experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the Deputy Service Manager position.
We think you need these skills to ace Deputy Service Manager in Romford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in line management and supporting residents. We want to see how your skills align with our mission of creating safer communities!
Show Your Passion:Let your enthusiasm for making a difference shine through! Share specific examples of how you've empowered teams or supported individuals in similar environments. We love seeing genuine passion in applications.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity in communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Social Interest Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Deputy Service Manager. Familiarise yourself with the key tasks mentioned in the job description, such as line management, risk management, and supporting residents. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed staff. Highlight how you motivated your team, handled challenges, and ensured high-quality support for residents. This is crucial since the role requires strong leadership and the ability to empower others.
✨Emphasise Flexibility and Problem-Solving
Given the nature of the role, be ready to discuss how you've adapted to changing circumstances in previous jobs. Share specific instances where you provided practical solutions to challenges, especially in a service environment. This will show that you're solution-focused and can handle the demands of the position.
✨Align with Their Values
Familiarise yourself with the company's values of Ambition, Empowerment, Inclusivity, and Transparency. Be prepared to discuss how these values resonate with you and how you've embodied them in your work. This will demonstrate that you're not just a fit for the role, but also for the company culture.
