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- Tasks: Lead a team providing support to individuals with mental health challenges.
- Company: Join Social Interest Group, a not-for-profit transforming lives through empowering change.
- Benefits: Enjoy 25 days annual leave, training opportunities, and employee assistance programmes.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Experience in supporting complex needs and confident leadership skills required.
- Other info: Apply early as the job may close soon; DBS check is part of the process.
The predicted salary is between 36400 - 51000 £ per year.
Service Manager
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Job Title: Service Manager
Location: Luton face to face in the office with occasional work from home days as agreed
Salary: GBP36,400
Shift Pattern: 37.5 hours per week Monday to Friday between 08:00 – 18:00 as required. You may also need to work outside these hours and will take part in the out of hours on call duty for managers.
About the role
We\’re hiring a Service Manager to lead our team which provides person centred support to participants in a non-residential setting. The team supports participants who have mental health challenges to live independently. The team provide various aspects of support from providing support plans, social skills development, and housing support. You will lead the team to support them to achieve service KPI\’s, ensuring the team are empowered and well equipped to perform within their roles. You will be able to motivate the team, support with complex matters, and provide ongoing advice and guidance.
- Leading and motivating a team to deliver high-quality care and support
- Managing complex situations and driving service improvements
- Support a team who directly support individuals with mental health challenges
- Working closely with other teams and organisations to ensure the right support is provided
- Risk Management, Information Management, and Case Recording
- Property and Housing Management
- Financial Management
About you
We are looking for a proactive and dynamic leader, someone who lives by our values and can empower and motivate a team to deliver excellence in delivery. You will be able to resolve challenges as they arise, and implement risk mitigation. We need someone who has a real passion for what we do at Social Interest Group (SIG) and the service in which you will oversee.
- Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
- Experience in frontline, and now able to empower a team to deliver a seamless service
- Confident leadership skills and ability to inspire and motivate a team. While you ll have support from management, this role requires someone who can take ownership and lead with confidence
- Confidence in using IT; we use various systems and software\’s so need someone who is confident in learning new IT skills and can navigate around computer systems
- Ability to drive the service forward and implement improvements
- Confidence in managing complex situations and making decisions
- Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
- Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change – Social Interest Group – Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
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Residential Manager employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Manager
✨Tip Number 1
Familiarise yourself with the values of Social Interest Group (SIG) such as Ambition, Empowerment, Transparency, and Inclusivity. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show that you are a good cultural fit.
✨Tip Number 2
Highlight your experience in managing teams and supporting individuals with complex needs. Be prepared to share specific examples of how you've motivated a team or resolved challenging situations, as this will showcase your leadership skills effectively.
✨Tip Number 3
Network with current or former employees of SIG if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Service Manager position.
✨Tip Number 4
Stay updated on the latest trends and best practices in mental health support and service management. Being knowledgeable about current issues in the field will not only prepare you for potential interview questions but also demonstrate your commitment to continuous learning.
We think you need these skills to ace Residential Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Manager position. Tailor your application to highlight how your experience aligns with the specific needs of the role.
Highlight Relevant Experience: Emphasise your experience in supporting individuals with mental health challenges and managing complex situations. Use specific examples from your past roles to demonstrate your leadership skills and ability to motivate a team.
Showcase Your Values: Align your application with the values of Ambition, Empowerment, Transparency, and Inclusivity that the organisation upholds. Share personal anecdotes or experiences that reflect these values in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Social Interest Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Service Manager. Be prepared to discuss how your experience aligns with leading a team that supports individuals with mental health challenges.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and empower others, especially in challenging situations, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've managed complex situations or implemented service improvements. This will show your proactive approach and confidence in decision-making.
✨Align with Company Values
Familiarise yourself with the values of Social Interest Group, such as Ambition, Empowerment, Transparency, and Inclusivity. Be prepared to explain how you embody these values in your work and leadership style.
