Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support individuals in overcoming challenges and reintegrating into the community.
- Company: Join a compassionate service dedicated to helping those with complex needs.
- Benefits: Flexible shifts, valuable experience, and the chance to make a real difference.
- Why this job: Empower others while developing your skills in a supportive environment.
- Qualifications: Experience with diverse backgrounds and a passion for helping others.
- Other info: Recruitment event on 10/10/2025 – mark your calendar!
The predicted salary is between 30000 - 42000 £ per year.
Overview
ABOUT THE ROLE
As a Support Mentor, you will contribute to successfully rehabilitating and reintegrating our participants back into the community. You will work alongside various stakeholders and partners and engage with our participants through key working activities to identify needs, goals and skills, then provide pathways, support, and appropriate interventions to support successful resettlements.
Rota: Flexible working/zero hour relief work; a variety of shifts between 9am and 9pm with some night and occasional weekend work also available.
ABOUT THE SERVICE
RBKC Complex Needs services specializing in supporting people with multiple needs, accommodation and community-based support. We help people that struggle with daily living, mental illness, substance and alcohol abuses, homelessness or offending backgrounds by providing them with support to overcome difficulties existing because of their life circumstances. We strive to address the inequality of access to health, employment, training, and social care support for people with multiple needs. We understand that many people accessing our services have had to endure trauma and we respond to the impact of these adverse experiences through person-centered, trust-building and compassionate support. We also have a specialist service looking at innovative ways to support entrenched rough sleepers and homeless people and a women\’s refuge service and we encourage women to apply for this role.
Recruitment event: We will be holding a recruitment event for this role on 10/10/2025 in the service. If you are interested in this role please keep this date free!
ABOUT YOU
We\’re looking for an individual who is driven to provide high quality care and support to others, someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships. We work alongside various partners and stakeholders, so we are looking for a Support Mentor who can adapt and work well alongside other teams.
KEY RESPONSIBILITIES
- Act as a primary support mentor for a caseload of participants with different needs.
- Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.
- Create and implement SMART support plans in collaboration with participants.
- Participate in and encourage participants involvement in various projects, activities, and initiatives.
- Support the service and team to meet key KPIs and objectives.
- Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.
- Complete safeguarding and other referrals where required.
- Ensure all participants understand their rights and responsibilities and have access to the right tools and resources to support them back into society and building networks.
- Provide advice, information, guidance and life skills training to participants.
- Develop and maintain strong relationships with internal and external persons and agencies.
- Administration duties will vary and may include, but are not limited to; complete participant records, reports, support plans, risk assessments, case notes, and other documentation for internal and external stakeholders as required and in accordance with policy and procedure.
- Other duties may include maintaining clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies.
KEY CRITERIA
What we are looking for:
- Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Ability to manage own caseload and determine priorities with time management. Able to use own initiative
- Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
- Understanding and/or practical knowledge of the social and societal marginalisation tha
Note: The role is located in Kensington and Chelsea, London, and related locations are listed in the original posting.
#J-18808-Ljbffr
Relief Bank - Support Mentor employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Bank - Support Mentor
✨Tip Number 1
Get ready to shine in your interviews! Research the organisation and its values, especially how they support people with complex needs. We want you to show that you understand their mission and can contribute to their goals.
✨Tip Number 2
Practice your responses to common interview questions, but don’t sound rehearsed. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with vulnerable individuals.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend the recruitment event on 10/10/2025. We believe that making personal connections can give you an edge and show your genuine interest in the role.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your enthusiasm for the Support Mentor position and remind them why you’re the perfect fit. We’re all about building relationships, so this is a nice touch!
We think you need these skills to ace Relief Bank - Support Mentor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting others shine through. We want to see how driven you are to make a difference in the lives of our participants. Share personal experiences or motivations that led you to apply for this role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who understands the complexities of the role, so connect your past work with the key responsibilities outlined in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid jargon and ensure your writing is easy to read – we want to understand your message without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our services and values.
How to prepare for a job interview at Social Interest Group
✨Know Your Stuff
Make sure you understand the role of a Support Mentor inside out. Familiarise yourself with the key responsibilities and the specific needs of the participants you'll be working with. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Compassion
During the interview, highlight your ability to build trust and rapport with individuals from complex backgrounds. Share examples from your past experiences where you've provided support or guidance, demonstrating your compassionate approach and understanding of trauma-informed care.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Prepare by thinking through potential scenarios you might face as a Support Mentor and how you would respond, focusing on your proactive and supportive strategies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the types of projects you might be involved in, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.
