Relief Bank - Support and Recovery Worker

Overview

We are seeking dedicated and compassionate Support and Recovery Workers to join our teams in Marron House and Solace Centre in Ealing. We support adults experiencing loneliness, isolation, and mental health challenges, providing pathways, support, and appropriate interventions to enable resettlements and safer, integrated communities for our residents and participants.

The two services are side by side, so we are building a team of local workers who can support both services to achieve positive results for our Residents and Participants as well as the local community.

Marron House

Our residential service in Marron House provides a recovery-focused service to men and women with long-term mental health difficulties. The service works with Participants & Residents to increase independence and move them on into lower-support accommodation. We collaborate with mental health services and partner agencies to improve living skills, social inclusion, and help individuals understand and manage their mental health to improve quality of life. The service includes 18 bedspaces across 1 site and provides personalised support around daily living skills such as budgeting, shopping, cooking, reminders to take medication, and developing a structured weekly routine.

Solace Centre

Solace is a unique mental health drop-in centre offering a welcoming and supportive community for adults experiencing loneliness, isolation, and mental health challenges. With 85 members, many diagnosed with schizophrenia, bipolar disorder, anxiety, and depression, Solace provides a safe space where individuals can feel included, build confidence, and make meaningful connections at their own pace. Our members’ slogan, “Together Accepting Difference,” reflects our commitment to fostering a supportive and inclusive environment. Members can engage in activities like playing pool, using computers, helping in the garden, meeting with friends, and having a coffee.

Salary: £13.85 p/h + 12.07% annual leave accrual paid monthly
Shift Pattern: Various shifts Monday to Sunday

About you

We’re looking for people with a genuine passion and sense of purpose to help people, challenge stigma, and make a real difference in people’s lives. You will be a team player, driven to provide high-quality care and support, an effective communicator who can build rapport with people from diverse backgrounds. You will be compassionate, supportive, and empowering, able to form positive and motivational relationships.

Overview of key responsibilities

• Support participants to achieve their desired goals/outcomes, including contribution to and development of support plans, risk assessments, reviews, and case meetings.
• Ensure service responsibilities and requirements are carried out effectively, including welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other duties for effective service delivery.
• Ensure all participants understand their rights and responsibilities and have access to the tools, resources, and networks to support their goals.
• Develop, participate in, and encourage participants to participate in running and developing various projects and activities.
• Empower participants to make decisions and take control of their lives by creating an enabling environment.
• Provide advice, information, guidance, and life skills training as required.
• Recognise signs of deteriorating mental or physical health and initiate appropriate interventions to prevent crisis or risk.
• Complete safeguarding and other referrals as required.
• Support named participants with various individual needs as required.
• Demonstrate flexible working patterns and duties, responding to the needs of the service, team, and participants.
• Administrative duties including maintaining confidential records and ensuring compliance with relevant policies; general duties including occasional cleaning.
• Other responsibilities as required within the capability and level of the position.

Please note: We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of staff ambassadors who volunteer to support inclusivity, delivering awareness, events, and developments to embed inclusivity throughout the organisation. SIG actively encourages applications from diverse backgrounds, particularly those with lived experience, and we approach emerging issues with empathy and sensitivity.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals across London, Brighton, Bedfordshire, Luton, Kent, and Liverpool. Our goal is to transform lives through empowering change.