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- Tasks: As a Night Concierge, you'll ensure safety and support for residents in our accommodation.
- Company: Join Social Interest Group, a not-for-profit dedicated to empowering marginalised individuals.
- Benefits: Earn £12.82 p/h plus 12.07% for annual leave; flexible night shifts available.
- Why this job: Make a real difference in people's lives while working in a supportive, inclusive environment.
- Qualifications: Experience with diverse backgrounds and good IT skills are preferred; empathy is essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds, especially those with lived experience.
A Night Concierge is responsible for creating a safe, supportive, and well-organised environment for everyone living in our supported accommodation houses and residential properties. They will provide support to the night team who deliver a range of frontline services aiming to deliver a high quality, trauma-informed service to residents/participants which focuses on providing a psychologically informed environment (PIE). The Night Concierge will support with ensuring the properties and the residents that live within them are safe. They will work in accordance with service specifications and agreements to provide a flexible service which is responsive, and inclusive to individual needs, underpinned by SIG’s Theory of Change.
Shift Pattern: Night 8pm to 4am or 5pm to 5am
Salary: £12.82 p/h plus an additional 12.07% for annual leave accrual
ABOUT THE SERVICE
Pathways to Independence work across Medway and Maidstone in Kent. Our Medway Homeless Projects provide accommodation and support to single homeless people in the Medway town, or people in unsuitable accommodation or at immediate risk of homelessness. In Maidstone we can offer accommodation to both men and women who are currently under the National Probation Services, CRC or who have a history of offending behaviour. We work with rough sleepers and ex-offenders in both areas, support towards independent and stable living.
ABOUT YOU
The post holder will be driven to provide high quality, effective assistance to others in a person-centred approach. They will thrive working on their own initiative, taking responsibility for the running of the concierge service within the property, with remote support provided. They will have effective communication skills, and able to build long-term purposeful relationships with people from different backgrounds, respecting equity, diversity, and inclusion. They will embrace SIG’s values and represent these in everything they do. The post holder will be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment. They will have a nonjudgmental approach and support us in achieving our mission to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.
We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; naturally, we approach any emerging issues with empathy and sensitivity.
What are we looking for?
- Experience of working with people of complex backgrounds and/or a good understanding of the sector
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Understanding of the housing and social needs of people with multiple and complex needs
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs
- Proactive in making decisions to deal with challenges and providing a solution focused approach using initiative
- Ability to work with confidential information, maintain accurate records and write accurate reports
- Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
What would we like, but not essential?
- Understanding and/or practical application of key legislation regarding social care, housing, criminal justice, and mental health
- Experience in providing concierge services or practical assistance within a residential or outreach support role
- Previous experience in a similar organisation/industry/role
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
Ensure highest level of security to ensure buildings and residents are safe by monitoring access and responding to emergencies. Greet residents and visitors with great customer service, manage phone lines and enquiries, deliveries, and other forms of communication following the relevant policies and procedures. Work flexibility in working patterns and duties, responding to the needs of the service, team, and residents/participants. Provide a nightly report on resident activity, AINMs, safeguarding and concerns for handovers. Assist residents/participants with queries that arise during the night, provide advice, information, and guidance as needed and broker to have any urgent matters resolved, communicate any handovers to the wider team. Ensure service responsibilities and requirements are carried out effectively, ensuring the night service runs smoothly. This includes but is not limited to welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support in creating an enabling environment which helps empower residents/participants to have greater independence. Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks. Administration duties will vary. This includes maintaining confidential records in a timely manner and containing information in accordance with relevant statutory and organisational policies. Other duties may include but is not limited to maintaining clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Relief Bank: Night Concierge (PTI), Rochester, Kent employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Bank: Night Concierge (PTI), Rochester, Kent
✨Tip Number 1
Familiarise yourself with the principles of a psychologically informed environment (PIE). Understanding how to create a supportive atmosphere for residents will demonstrate your commitment to their well-being and align with our mission.
✨Tip Number 2
Highlight any experience you have working with individuals from diverse and complex backgrounds. Sharing specific examples of how you've successfully supported others in challenging situations can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your approach to maintaining safety and security in a residential setting. Think about scenarios where you've had to make quick decisions or manage emergencies, as this role requires a proactive mindset.
✨Tip Number 4
Showcase your flexibility and adaptability in previous roles. The Night Concierge position involves responding to the needs of residents and the service, so sharing instances where you've successfully adjusted to changing circumstances will be beneficial.
We think you need these skills to ace Relief Bank: Night Concierge (PTI), Rochester, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in working with individuals from complex backgrounds. Emphasise any roles where you provided support or assistance in a residential or outreach setting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the challenges faced by residents. Mention specific examples of how you've demonstrated compassion and support in previous roles.
Highlight Relevant Skills: Clearly outline your communication skills, ability to work independently, and experience with IT systems. Mention any specific training or knowledge related to social care, housing, or mental health that aligns with the job requirements.
Showcase Your Values: Reflect on SIG's values of ambition, empowerment, transparency, and inclusivity in your application. Share how these values resonate with you and how you would embody them in your role as a Night Concierge.
How to prepare for a job interview at Social Interest Group
✨Understand the Role
Make sure you have a clear understanding of what a Night Concierge does. Familiarise yourself with the responsibilities outlined in the job description, such as ensuring safety and providing support to residents. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to discuss your experience in building relationships with people from diverse backgrounds. Share examples of how you've successfully communicated in challenging situations, as this will highlight your ability to connect with residents and colleagues alike.
✨Demonstrate Empathy and Sensitivity
Given the nature of the work, it's important to show that you can approach sensitive situations with empathy. Prepare to discuss scenarios where you've had to handle complex emotional issues or support individuals in distress. This will illustrate your compassionate approach and alignment with the organisation's values.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific situations that may arise during your shift. Think about potential challenges, such as dealing with emergencies or supporting residents with complex needs. Practising your responses to these scenarios will help you feel more prepared and confident during the interview.
