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- Tasks: Support families visiting loved ones in prison, ensuring a welcoming and safe environment.
- Company: Join SIG Safe Ground, a compassionate organisation dedicated to supporting families during tough times.
- Benefits: Earn ÂŁ12.24 per hour plus annual leave, with flexible weekend shifts.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a unique setting.
- Qualifications: Experience with children and families, strong communication skills, and a positive attitude.
- Other info: Training provided, with opportunities for personal growth and development.
Location: Based at HMP Altcourse
Salary: ÂŁ12.24 per hour plus 12.07% annual leave accrual
Shift Pattern: Flexible to the service needs - Mainly weekend shifts.
ABOUT THE ROLE
At SIG Safe Ground, we understand that visiting a loved one in prison can be a difficult and emotional time. Our team helps to make a challenging time easier by offering practical and emotional support, clear information, and signposting – ensuring that the people visiting our service feel seen, heard, and supported. As a Family Liaison Worker, you’ll be the first point of contact for families and significant others visiting a loved one at HMP Altcourse. You’ll be responsible for the day-to-day running of our Visitors’ Centre, creating a safe, welcoming, and inclusive environment for everyone who comes through the door. Family Liaison Workers ensure visits are processed smoothly and efficiently, while building strong, collaborative relationships with families, the wider team, and key prison staff to help deliver a wraparound, person-centred service. You’ll also lead structured play sessions with children of all ages who are visiting a parent or loved one in prison, making sure they feel safe, engaged, and cared for during their visit.
Rota: Flexible to the service needs - Mainly weekend shifts.
ABOUT YOU
You have excellent communication, IT, organisational, and support skills. You view relationships as central to personal development and approach your work with a positive, non-judgemental attitude. You’re confident working both within a team and in collaboration with a range of stakeholders. Safe Ground’s practice is reflective across all aspects of service delivery, so it’s important that you are naturally reflective and genuinely curious about people, relationships, and personal growth. Training will be provided for this role, including Security and Key Training through the Criminal Justice Service.
OVERVIEW OF KEY RESPONSIBILITIES
- Support the Visitors’ Centre service to appear, operate, and deliver to the quality standards of Safe Ground, Social Interest Group, and other relevant stakeholders.
- Welcome, book in, and share relevant information with visitors attending the Visitors’ Centre, including those visiting a prison for the first time.
- Take an active role in planning, promoting, and delivering meaningful and memorable family visits.
- Develop and maintain child-friendly spaces and play areas across the Visitors’ Centre, Visits Hall, and other designated areas within the prison.
- Implement and supervise varied, age‑appropriate play activities, tailored to the developmental needs of children visiting the prison, ensuring a safe and engaging environment.
- Promote Safe Ground’s programmatic work, and identify opportunities for collaboration with community partners via joint interventions, referral routes, or signposting.
- Work closely with the wider Safe Ground team to meet performance targets and objectives.
- Develop and maintain strong relationships with internal and external persons and partners, including but not limited to: Governors, Offender Management Units (OMU), Wing Staff, Education Staff, Family Services, Induction, Resettlement teams, and other key HMP and community stakeholders.
- Work collaboratively within the team to monitor, gain feedback, evaluate, and develop the service for continuous improvement.
- Complete safeguarding and other referrals where required.
- Participate in reflective practice, clinical supervision, and other arranged meetings.
- Undertake varied administration duties, including maintaining confidential records and handling information in accordance with relevant statutory and organisational policies.
- Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Experience of working with children and their families.
- IT Proficiency, ability to learn new software programs, basic Microsoft experience.
- Ability to build trust, motivate others, and encourage positive engagement.
- An understanding of safeguarding children and vulnerable adults.
Desirable but not essential:
- Understanding and/or practical knowledge of the social and societal stigma that is attached to people within the criminal justice setting and their family members.
- Experience within a prison or other criminal justice setting, and/or within a similar role.
- Have, or be working towards an appropriate professional qualification.
WORKING FOR US OUR VALUES
- Ambition – Eager to succeed and to accomplish as much as possible for our people
- Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
- Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
- Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
Relief Bank - Family Liaison Worker in Peacehaven employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Bank - Family Liaison Worker in Peacehaven
✨Tip Number 1
Network like a pro! Reach out to people in your circle or even those you don’t know yet. Attend events related to the role of Family Liaison Worker, and don’t be shy about introducing yourself. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock run with a friend or family member. Focus on common questions for roles like this one, especially around communication and support skills. The more comfortable you are, the better you’ll come across!
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for supporting families shine through. Share personal stories or experiences that highlight your commitment to making a difference in challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Safe Ground. Don’t miss out on the opportunity to make a real impact!
We think you need these skills to ace Relief Bank - Family Liaison Worker in Peacehaven
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Family Liaison Worker role. We want to see how you can bring your unique touch to our team!
Showcase Your Communication Skills: Since this role is all about building relationships, don’t forget to demonstrate your excellent communication skills in your written application. Share examples of how you've effectively communicated in past roles!
Reflect on Your Experiences: We value reflective practice, so take a moment to think about your past experiences working with families and children. Share insights that show your curiosity and understanding of their needs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Social Interest Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Family Liaison Worker. Familiarise yourself with the key tasks mentioned in the job description, such as supporting families and creating a welcoming environment. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role involves interacting with families and various stakeholders, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. This will show that you can handle the emotional aspects of the job with empathy and professionalism.
✨Demonstrate Your Reflective Practice
The job requires a reflective approach to service delivery. Be ready to discuss how you’ve used feedback to improve your work in the past. Share specific instances where you’ve reflected on your practice and made changes based on what you learned, showing that you’re committed to personal growth and development.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle situations involving children and families in a prison setting. Practising your responses to these scenarios will help you feel more confident and prepared to showcase your problem-solving skills and ability to create a safe environment.
