Night Support Mentor

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Location: Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) - Short walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines). Unfortunately, this location does not have step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week, Monday to Sunday on a 6 week rolling rota which includes at least one day shift per week, weekends, and bank holidays. Hours can vary between 21:00 - 09:00 and 11:00 - 20:00.

About the role: Our residents in this service have experienced long-term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services. That’s why they’re here, to make a change and gain the support they need to enable greater independence and recovery. As a Support Mentor, you will work within a 24 hour service which provides person centred support to our residents, ensuring safety and wellbeing. You will support mainly the night shifts to ensure the service runs smoothly at night, being a point of contact for residents, engaging with them to ensure their safety comes first, and running various evening activities for engagement. You will build trusting and professional relationships with residents, helping them to achieve their goals and aspirations through one to one sessions, group sessions, and general wellbeing check ins. During quieter hours, you will be responsible for ensuring administration is up to date, the service is kept clean and tidy, and will support with additional ad hoc tasks.

About you: We’re looking for someone who has a true passion for what we do as an organisation, particularly in supporting those who have faced homelessness and may have other complex needs. Our residents' needs are at the forefront of service delivery, so someone who can build trusting professional relationships is key. You will be adaptable, proactive, and able to use your initiative to resolve challenges and keep the night service running smoothly. You will be able to work within a team and have previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, putting their needs first for the team to be able to deliver support to their needs.

What are we looking for:

• Understanding of the needs of those who have faced homelessness and have various complex needs including mental health, substance use, and alcohol dependency.
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role.
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents.
• Understanding of the housing and social needs of people with multiple and complex needs.
• Cultural awareness, self-awareness, and ability to identify personal growth areas and take feedback.
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

What we offer:

• 25 days (Full time equivalent) annual leave, increasing with the length of service.
• Training and Development, including access to courses, upskilling, and progression plans.
• Employee Assistance Programme, including counselling.
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
• Eligibility to register with Blue Light Discount Card.
• Life Assurance Scheme.
• Cycle-to-work scheme.
• Annual Staff Awards.
• EDI Ambassador programme.
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; naturally, we approach any emerging issues with empathy and sensitivity.

About Social Interest Group (SIG): SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

Additional information: Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check; some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying to our positions.