At a Glance
- Tasks: Support residents overnight, ensuring safety and providing practical assistance.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Generous annual leave, pension contributions, and access to discounts and training.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping those in need during the night.
- Qualifications: Dependable, compassionate, and excellent communication skills required.
Location: This role is based across two locations around 30 minutes from each other in Royal Borough of Kensington and Chelsea (RBKC).
Salary: £23,700 (Full Time Equivalent).
Shift Pattern: 33 hours per week, Monday to Sunday, shifts are overnight on a rolling rota ranging between 21:00-09:00, working on average 3 days a week which may mean weekly hours vary slightly. You will be required to work weekends and bank holidays as part of a rota, in line with the needs of the service.
About the Role
We are looking for a calm, reliable and friendly Night Concierge to join our team based in RBKC (Royal Borough Kensington and Chelsea) to support our residents who have multiple needs including daily living, mental health, substance and alcohol use, homelessness, and/or offending backgrounds. You will help create a safe, welcoming and well-run environment overnight, offering reassurance and practical support to residents when they need it most. This role is key to ensuring our services remain secure and responsive throughout the night. You will carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You will also support residents with any queries, maintain clear records, and help keep the environment clean and safe.
Key Responsibilities Include:
- Ensuring our buildings are safe by monitoring, completing welfare checks and responding effectively and appropriately to emergencies.
- Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team.
- Providing clear morning handovers with key updates on residents, AINMs, incidents, or safeguarding concerns.
- Remaining alert and monitoring CCTV throughout the shift.
- Working with the wider team to make sure any urgent issues are picked up and followed through.
- Adapting to service needs to support risk assessments, safeguarding checks, and service standards.
- Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity.
- Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation.
- Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively.
About You
We are looking for someone who understands the importance of compassion, routine, and safety especially at night and who is ready to make a difference in a calm, consistent way. Whether you have worked in supported housing before or bring transferable skills from another role, what matters most is if you are dependable, care about people, and want to make a difference during quieter hours. Furthermore, we look for:
- Ability to work independently and take responsibility for the night service.
- Excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships.
- Understanding the importance of diversity, equity and inclusion in everything you do.
- Ability to stay calm and supportive in a fast-paced and constantly changing environment.
- Ability to work flexibly to meet the demands and needs of the service, including providing an emergency on-call service as and when required in case of emergency.
- IT proficiency - learn and navigate new systems including case management, Microsoft, ATS, and other types of organisational software.
- Ability to take a compassionate, non-judgmental approach when helping others.
- Sharing our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service.
- Employer Pension Contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Cycle-to-work scheme.
- Annual Staff Awards.
- EDI Ambassador programme.
Night Concierge employer: Social Interest Group
As a Support Mentor in London, you will join a dedicated team committed to making a real difference in the lives of individuals facing complex challenges. Our inclusive work culture prioritises employee well-being and professional development, offering ongoing training and growth opportunities. With a focus on compassion and community, we provide a supportive environment where your contributions are valued and impactful.
