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- Tasks: Support residents facing challenges to achieve their personal goals and improve their quality of life.
- Company: Join a not-for-profit organisation dedicated to transforming lives through empowering change.
- Benefits: Enjoy 25 days annual leave, pension contributions, and access to mental health support.
- Other info: Dynamic team culture with opportunities for training and career progression.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with complex needs and a compassionate approach to care are essential.
Location: This role is based in Chatham, the service is a short walk from Chatham station. Unfortunately, this service does not have step free access.
Salary: £26,200
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00. You may be required to work bank holidays and outside these hours in line with the needs of the service and residents.
About the Role
We're hiring a Support Coach role to work within the Medway Supported Accommodation team. This team offers support to 52 residents across services in Gillingham, Chatham and Rochester for single homeless people and those who may have a history of offending, these projects are commissioned by the Medway Council Housing Related Support team.
As a Support Coach, you will identify individual resident needs and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals, during which we support them to improve their quality of life, access treatment programs, and secure stable housing. Our Medway homeless project focuses on people with a housing related support need we encourage service residents to develop coping strategies and supportive relationships to empower them to maintain their mental health, be a part of the community, and achieve their personal goals. Support enables service residents to significantly improve their opportunities and develop fulfilling and settled lives within the community. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Key Responsibilities Include:
- Keep support plans updated on our online portals as appropriate
- Supporting residents with daily tasks who may be facing challenges with complex needs such as mental health, substance use, homelessness and offending backgrounds
- Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
- Holding a caseload, conducting key work sessions which are personable to their needs
- Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies
- Encourage residents to take part in activities and events such as movie nights, cooking evenings, and games nights
- Keep support plans up to date on a regular basis
- Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
- Carry out general housing management support
About You
We're looking for a driven and compassionate individual who understands the needs of our residents provide high quality care and support whilst working in a social care setting. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Support Coach in Gillingham employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Coach in Gillingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Social Interest Group and their mission. This will help you connect your values with theirs and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experiences align with the needs of the residents you'll be supporting.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Share your personal stories and why you’re passionate about helping those with complex needs. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our team at StudySmarter.
We think you need these skills to ace Support Coach in Gillingham
Some tips for your application 🫡
Complete the Online Application Form: Make sure you fill out the online application form in full. This is super important for us to review your application properly, so don’t skip any sections!
Show Your Passion for Support Work: In your application, let us know why you’re passionate about supporting individuals with complex needs. Share any relevant experiences that highlight your empathy and commitment to making a difference.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. We want to see how your skills align with our mission to empower independence!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Social Interest Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Coach role and its responsibilities. Familiarise yourself with the key tasks like creating tailored support plans and conducting welfare checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
As a Support Coach, empathy is crucial. Prepare examples from your past experiences where you've successfully supported individuals facing complex challenges. Highlight how you approached these situations with compassion and understanding, as this aligns perfectly with the values of the organisation.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations involving residents with complex needs. Practising your responses can help you articulate your thought process and decision-making skills effectively.
✨Align with Their Values
The organisation values Ambition, Empowerment, Inclusivity, and Transparency. Reflect on how your personal values align with these and be prepared to discuss this in your interview. Showing that you resonate with their mission will set you apart as a candidate who truly fits the team.