Director of Support Services

Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site.

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.

We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day operational & practical family support within a complex prison environment.

As the Family Service Manager, you will lead a team of Programme Co-Ordinators, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team support operational booking for all social visits and deliver programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery.

Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation.

Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance.

Manage day-to-day operational delivery of programmes, the service, and visitors centre. Striving to ensure excellence and quality in our service delivery. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls.

Please be informed that as this role is based within a Prison environment, further vetting from SIG's enhanced DBS will be required such as MOJ clearance.

Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting).

Demonstratable experience in leading a service/team in a similar capacity.

Ability to provide high quality support and line management to staff.

Ability to promote the service externally to enhance reputation in the area and with partner organisations.

Ability to work flexibly to meet the demands and needs of the service. For example, provide an emergency on call service as and when required in case of emergency.

IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.

25 days (Full time equivalent) annual leave, increasing with the length of service.

• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.