At a Glance
- Tasks: Lead a passionate team to deliver high-quality support for vulnerable adults facing homelessness.
- Company: Join a not-for-profit organisation dedicated to transforming lives and empowering communities.
- Benefits: Enjoy 25 days annual leave, training opportunities, and a supportive work environment.
- Other info: Flexible working hours and a commitment to mental health and wellbeing.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in support roles and a passion for helping those in need.
The predicted salary is between 31700 - 31700 £ per year.
Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.
Salary: 31,700
Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.
About the Role: This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.
Key Responsibilities Include:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About You: We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Understanding of homelessness and complex needs of people from different backgrounds
- Ability to provide high quality support and line management to staff.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
- Ability to motivate and empower a team to achieve KPIs
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Willingness and ability to work flexibly to meet service needs
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
What we Offer:
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG): SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Deputy Service Manager (Permanent) employer: Social Interest Group
At Social Interest Group, we pride ourselves on being an exceptional employer dedicated to empowering our staff and the communities we serve. Located in Wembley, our inclusive work culture fosters personal and professional growth through comprehensive training, reflective practice sessions, and a strong emphasis on mental health and wellbeing. With competitive benefits such as generous annual leave, pension contributions, and opportunities for career progression, we are committed to creating a supportive environment where passionate individuals can thrive while making a meaningful impact on the lives of vulnerable adults.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager (Permanent)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at the organisation. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their mission around homelessness and complex needs, and think about how your experience aligns with their goals. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice common interview questions and scenarios related to service management. Role-play with a friend or use online resources to get comfortable. The more you practice, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Service Manager (Permanent)
Some tips for your application 🫡
Complete the Online Form:Make sure you fill out the online application form completely. We want to see all your skills and experiences, so don’t leave anything out!
Tailor Your Application:Take a moment to customise your application for the Deputy Service Manager role. Highlight your experience with homelessness and team management to show us you're the perfect fit!
Show Your Passion:Let your enthusiasm shine through! We’re looking for someone who’s passionate about supporting vulnerable adults, so share your motivation and commitment in your application.
Check for Errors:Before hitting submit, give your application a once-over. Typos and mistakes can distract from your amazing qualifications, so let’s make sure everything looks sharp!
How to prepare for a job interview at Social Interest Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Deputy Service Manager, especially around supporting vulnerable adults and managing a team. Brush up on your knowledge of homelessness and complex needs, as this will show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or supported colleagues in previous roles. Highlight your ability to motivate and empower others, as this is crucial for the position. Think about specific situations where you made a positive impact.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations related to risk management or service delivery. Practise your responses to these scenarios, focusing on your problem-solving skills and your approach to person-centred support.
✨Align with Their Values
Familiarise yourself with the organisation's values of Ambition, Empowerment, Inclusivity, and Transparency. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these in your work.
