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- Tasks: Lead a team supporting residents with mental health challenges across four sites in Croydon.
- Company: Join Social Interest Group, a not-for-profit transforming lives through quality support and care.
- Benefits: Enjoy 25 days annual leave, discounts, training opportunities, and mental health support.
- Why this job: Make a real impact in people's lives while working in an inclusive and empowering environment.
- Qualifications: Experience in mental health support and strong leadership skills are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Location: Based across 4 residential services based in Croydon (11 minute walk from East Croydon station) you will need to be able to travel between sites during the night shift to provide full managerial support. Access to own transport is ideal. Please note that unfortunately this service does not have step free access
Shift Pattern: 37.5 hours per week, supporting the night team who predominantly work Monday to Sunday 20:00 – 08:00, you will work within these hours, as well as daytime hours to attend trainings and meetings. You will also take part in our out of hours on call rota.
Please note that this is one of two positions within the service. We also have a day time role available. Please type 286319 into our careers site search tool to view the other role.
About the role
We\’re looking for a Deputy Service Manager to join our residential service based in Croydon. You will support the Service Manager to provide leadership and line management to a team of Night Recovery Workers and Night Concierge which totals around 10. You will be present to ensure a quality service is delivered 24 hours a day, working closely with the day teams to ensure quality handovers.
You will provide general leadership to the team so they feel empowered to be productive and perform well within their roles, supporting a service which focuses on Forensic Mental Health for 27 people across 4 sites in Croydon. The teams support our residents with person centred support to empower them to overcome their personal barriers with their mental health, and have greater independence and fulfilled living.
Some key responsibilities include:
- Line Management including providing support and guidance, conducting support and supervisions, and ensuring duties are carried out effectively
- Support with the operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management; ensuring the accommodation meets our requirements and is safe to live in
About you
We are seeking a passionate, driven and motivated individual to lead the service in a trauma informed and inclusive way. You will have knowledge around the Mental Health complexities that residents can face, and have a can-do attitude which can help empower the team to deliver their KPI\’s. We look for:
- Experience in working with people who have enduring mental health and complex backgrounds
- Ability to motivate and empower a team to achieve KPI\’s
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Willingness and ability to work flexibly to meet service needs
- IT proficiency – we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Eligibility to register with Blue Light Discount Card
- Discounted tickets for music events, shows, sports and more through Tickets for Good
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of Change Further details can be found on our website here:Theory of Change – Social Interest Group – Social Interest Group .
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite .
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Deputy Service Manager, Croydon, London employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager, Croydon, London
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals with mental health complexities. Understanding these issues will not only help you in interviews but also demonstrate your commitment to the role and the values of our organisation.
✨Tip Number 2
Network with professionals in the mental health sector, especially those who have experience in residential services. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Be prepared to discuss your leadership style and how you empower teams. Think of specific examples from your past experiences where you motivated a team to achieve their goals, as this aligns closely with what we are looking for.
✨Tip Number 4
Showcase your flexibility and willingness to adapt to the needs of the service. Highlight any previous experiences where you successfully managed changing circumstances or worked outside of standard hours, as this is crucial for the night shift role.
We think you need these skills to ace Deputy Service Manager, Croydon, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mental health support and leadership. Emphasise any previous roles where you managed teams or worked with individuals facing complex challenges.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting individuals with mental health issues. Mention specific examples of how you've empowered teams in the past and align your values with those of the organisation.
Highlight Relevant Skills: Clearly outline your IT proficiency and ability to navigate various systems, as this is crucial for the role. Include any experience with case management software or similar tools.
Showcase Your Flexibility: Since the role requires flexibility in working hours, mention your willingness to adapt to the needs of the service. Provide examples of how you've successfully managed varying schedules in previous positions.
How to prepare for a job interview at Social Interest Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Deputy Service Manager. Be prepared to discuss how your experience aligns with the needs of the role, especially in areas like leadership, risk management, and supporting mental health.
✨Showcase Your Experience
Highlight your previous experience working with individuals facing mental health challenges. Be ready to share specific examples of how you've empowered teams or supported residents, as this will demonstrate your capability to meet the organisation's values of Ambition and Empowerment.
✨Demonstrate Flexibility
Since the role requires working night shifts and being part of an on-call rota, express your willingness to adapt to different schedules. Share any past experiences where you successfully managed flexible working hours or unexpected changes in your routine.
✨Align with Company Values
Familiarise yourself with the organisation's values of Inclusivity, Transparency, and Empowerment. During the interview, provide examples of how you embody these values in your work, particularly in leading diverse teams and creating an inclusive environment for both staff and residents.