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- Tasks: Lead a team to support women overcoming personal challenges in a nurturing environment.
- Company: Join a not-for-profit organisation dedicated to transforming lives and empowering communities.
- Benefits: Enjoy 25 days annual leave, pension contributions, and access to mental health support.
- Why this job: Make a real difference in the lives of women while developing your leadership skills.
- Qualifications: Experience in service management and a passion for supporting vulnerable individuals.
- Other info: Flexible working hours with opportunities for professional development and career growth.
The predicted salary is between 22700 - 30000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
Location: Based in Luton. Unfortunately, this service has no step free access.
Salary: £28,700 (Annual)
Shift Pattern: Fixed Term Contract until March 2028 working 37.5 hours per week Monday to Sunday on a rota which can vary between 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00 and 12:00 - 20:00. You may be required to work outside these hours as per service and resident requirements and will include bank holiday working. You will also form part of the out of hours on call rota for managers.
About the Role
We are seeking a Deputy Service Manager to support the Service Manager in leading our residential based service which is based in Luton. Penrose Women’s Luton SHAP support women who have experienced multiple forms of exclusion such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug/alcohol dependency, and enduring high levels of violence and coercion. The team supports our women to create a safe, secure, and nurturing environment to create a space where they can call home. They provide person-centred care and support to help them overcome personal challenges and rebuild their lives for brighter futures.
In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We’re looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow.
Key Responsibilities Include:
- Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
- Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
- Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents.
- Ensure Risk Management processes and policies are followed within the service.
- Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
- Striving to ensure excellence and quality in our service delivery.
- Financial Management of service budget with cost saving mechanisms.
About You
We’re seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise.
You will be knowledgeable of the trauma and challenges that women face within the service including exclusion. We’re looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
Previous experience in supporting individuals in a similar capacity or managing a service which supports residents who have experienced multiple forms of exclusion such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug/alcohol dependency, and enduring high levels of violence and coercion.
Ability to provide high quality support and line management to staff.
Ability to motivate and empower a team to achieve KPIs.
Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
Ability to work flexibly to meet the demands and needs of the service. For example, provide an emergency on call service as and when required in case of emergency.
IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service.
- Employer Pension Contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Cycle-to-work scheme.
- Annual Staff Awards.
- EDI Ambassador programme.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Deputy Service Manager in Bedford employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager in Bedford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission. We want to see that you're genuinely interested in making a difference!
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on showcasing your leadership abilities and how you can empower a team. Confidence is key, so let your passion shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Service Manager in Bedford
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out the application, take a good look at the job description. Make sure you understand what we're looking for in a Deputy Service Manager and how your experience aligns with our needs.
Be Authentic: When writing your application, let your personality shine through! We want to see the real you and how your passion for making a difference comes across in your words. Don’t be afraid to share your unique experiences.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the role. Use keywords from the job description to show us you’re a perfect fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Social Interest Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy Service Manager. Familiarise yourself with the key aspects of the role, such as line management, risk management, and supporting residents. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Deputy Service Manager, you'll need to motivate and empower your team. Prepare examples from your past experiences where you've successfully led a team or supported individuals facing challenges. Highlight your ability to create a supportive environment that fosters growth and wellbeing.
✨Demonstrate Your Understanding of Trauma-Informed Care
Given the nature of the service, it's crucial to show your knowledge of trauma-informed care. Be ready to discuss how you would approach working with women who have faced multiple forms of exclusion. Share any relevant experiences that demonstrate your empathy and understanding of their challenges.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the support provided to staff, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if the organisation aligns with your values.