At a Glance
- Tasks: Welcome guests, manage bookings, and provide excellent customer service.
- Company: Lambourne End Centre, a unique 54-acre site in Essex.
- Benefits: Flexible hours, opportunity to work in a scenic environment, and personal development.
- Other info: 14-hour week with potential for extra hours; DBS check required.
- Why this job: Make a difference in young people's lives while gaining valuable experience.
- Qualifications: Retail experience, strong communication skills, and good IT proficiency.
The predicted salary is between 12000 - 15000 € per year.
Lambourne End Centre is looking for a Customer Services Support Assistant to carry out receptionist and shop duties, welcoming groups, answering phone calls, responding to queries, updating booking information and monitoring feedback.
The Centre is a fantastic 54‑acre site in south‑west Essex. Its scenic rural setting, yet on the doorstep of East London’s urban fringe, offers a unique resource. The Centre boasts residential accommodation, training facilities, outdoor adventure activities, a garden project and a working farm with dedicated environmental areas. These facilities support a wide range of programmes that promote personal development for young people, especially those at risk or struggling in traditional mainstream environments. The programmes encourage team building, problem solving, communication skills, confidence, and aspirations.
Responsibilities:
- Welcoming groups and guests to the Centre
- Answering phone calls and responding to inquiries
- Managing booking information and shop duties
- Monitoring and forwarding feedback and issues
Qualifications:
- Experience working in a retail environment
- Experience dealing with customers in person, on the telephone and via email
- Proficient IT skills and high standard of written English
- Good organisational skills
Schedule & Requirements:
The post is a 14‑hour week, working weekends from 8:30 am to 4:30 pm. Additional hours may be available during the week. Due to the nature of the work, the post will be subject to an enhanced DBS check.
Customer Services Support Assistant - Lambourne End - Essex London in Newtown employer: Social Farms & Gardens | Ffermydd a Gerddi Cymdeithasol
Lambourne End Centre is an exceptional employer, offering a supportive and inclusive work culture that prioritises personal development and community engagement. With its stunning 54-acre site in Essex, employees enjoy a unique blend of rural tranquillity and proximity to urban amenities, alongside opportunities for professional growth through diverse programmes aimed at empowering young people. Join us to be part of a dedicated team that makes a meaningful impact while enjoying flexible working hours and a vibrant environment.
Contact Detail:
Social Farms & Gardens | Ffermydd a Gerddi Cymdeithasol Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Support Assistant - Lambourne End - Essex London in Newtown
✨Tip Number 1
Get to know the Centre! Before your interview, take some time to research Lambourne End and its programmes. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of interaction with guests and groups, think of examples from your past experiences where you've excelled in customer service. Be ready to share these during your chat!
✨Tip Number 3
Be proactive! If you have any questions about the role or the Centre, don’t hesitate to ask during your interview. This shows that you're engaged and eager to learn more about how you can contribute.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also gives us a chance to see your enthusiasm for joining the team at Lambourne End.
We think you need these skills to ace Customer Services Support Assistant - Lambourne End - Essex London in Newtown
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really make your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or retail. We love seeing how your past roles relate to the responsibilities of the Customer Services Support Assistant position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on your key skills and experiences.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Social Farms & Gardens | Ffermydd a Gerddi Cymdeithasol
✨Know the Centre Inside Out
Before your interview, take some time to research Lambourne End Centre. Familiarise yourself with its facilities, programmes, and the unique environment it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customers, whether in person or over the phone. Highlight how you managed inquiries, resolved issues, and maintained a positive attitude, as these are key for the role.
✨Demonstrate Your IT Proficiency
Since the job requires good IT skills, be ready to discuss your experience with relevant software and tools. If you have any specific examples of how you've used technology to improve customer service or manage bookings, make sure to mention them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of groups that visit the Centre, or how feedback is typically handled. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
